Monthly Archive for January, 2008

Acrobat Connect Professional on OLPC

While I don’t anticipate many large enterprise organizations making the XO One-Laptop-Per-Child their corporate laptop standard, it is nice to see Acrobat Connect Professional continued to be successfully used across a variety of platforms:

(photo courtesy of “Laddieo“)

Acrobat Connect Professional on the XO

For another atypical device to run web conferencing meetings on, see this post about Acrobat Connect Professional on the Wii

Adobe AIR Beta 3 and MeetingPulse

ConnectSolutions MeetingPulse

MeetingPulse Support for Adobe AIR Beta 3

We’ve received a few questions about MeetingPulse support for Adobe AIR Beta 3.† As is expected with beta technology, Adobe’s AIR platform went through some pretty significant changes from Beta 2 (which MeetingPulse was last updated for), and Beta 3.† Unfortunately, several of the AIR APIs that were used in MeetingPulse were changed from Beta 2 to Beta 3, so this migration will require more than a simple recompile.† We do not have an immediate date set for this update, so please consider the following:

  • According to Adobe AIR Beta 3 Release Notes ( http://labs.adobe.com/wiki/index.php/AIR:Release_Notes ), you can run Beta 2 and Beta 3 on the same computer
  • Based on this, we suggest maintaining your Beta 2 install, along with the latest Beta 3 until we’ve had a chance to update MeetingPulse.

The Real Costs of “Loading…” (Why Instant-On Web Conferencing Matters)

Out of the many frustrations we hear from web conferencing users deployed on alternatives to Acrobat Connect Professional, starting a web conferencing meeting up tends to be one of the highest on the list. The issues vary from user to user, though software installation requirements from companies such as Webex tend to be the most common.† It’s been awhile since I’ve participated in web conferencing experiences outside of Acrobat Connect Professional, so I decided to perform a quick user-experience comparison between Connect and Webex.† My results supported what we’ve been hearing from customers:

Acrobat Connect Professional vs. Webex MeetingCenter

The good news is that both solutions were able to launch users into the full meeting experience in under a minute.† However, in the several tests I ran, Webex took roughly four times the amount of time to fully load and enable user interaction relative to Acrobat Connect Professional.† Yes, we’re talking seconds, but think about the following:

Let’s assume I host 10 meetings a month.† My average meeting size is about 5 participants, so that’s 50 meeting starts per month, or 600 annually.† Taking the 600 sessions, and adding an extra 30 seconds of “loading” time, we’ve lost five hours of productivity.† Finally, take that five hours and multiply it by the number of meeting organizers in your organization.† The “instant-on” experience of Acrobat Connect Professional does add up to very real productivity gains over competing solutions.

I would love to hear what you have to say about your experiences out there with these two solutions, as well as other web conferencing solutions.

We’re Hiring

We are in the process of looking to find several talented people to join the team and deliver our focus on customer success with Acrobat Connect Professional and related technology. This is a chance for individuals to gain exposure to happy customers, cutting-edge technology, and global infrastructure. To learn more, or recommend someone for the available positions, please read on… Job Postings

And if the following sounds like you, we want to talk to you immediately:

… a Windows and Linux hacker, MySQL and SQLServer expert, performance and networking specialist, and excellent scripter
… someone looking for challenging, cool problems to solve, in an engineering-driven environment
… someone who likes taking things apart in your off hours to see how they work, just as much as you like putting them back together when youíre done
… someone who gets great satisfaction from making customers happy, by building systems that are faster, more reliable, more maintainable, and more available

Global Reach – EMEA-based QuickConnect Launch

Happy New Year to all Acrobat Connect fans around the world.† We decided to start 2008 off in a big way, so† we are pleased to announce the immediate availability of our EMEA-based data-center for Acrobat Connect Professional!

This location sports all the same high performance, high-reliability features of our North America locations, bringing great experiences to Acrobat Connect users throughout EMEA.† When combined with our locations throughout North America, ConnectSolutions now extends its high-performance service infrastructure for organizations requiring global reach.

Benefits of this new service platform include:

  • Instant On Deployment Capability:† Organizations can be up and running with their Acrobat Connect Professional investment in hours, not weeks.† This drives an immediate return-on-investment.
  • High Performance Service Infrastructure:† Latency is a real-time communication experience killer, and when relying on resources across continents and oceans, you’ll come to expect it.† By deploying your Acrobat Connect Professional investment in close proximity to your end-users, you ensure low latency and a rich, engaging experience.
  • Maximum Flexibility:† You retain the ability to deploy and configure Acrobat Connect Professional to the exact requirements of your business with QuickConnect.† Each customer is deployed with their own dedicated server resources, ensuring the most reliable, scalable, and extensible deployment available for Acrobat Connect Professional.

Whether your organization requires team collaboration, virtual classrooms, or large events, QuickConnect in EMEA provides a leading platform to deliver great experiences to your end-users.† We’re excited about this breakthrough for Acrobat Connect Professional customers, and look forward to working with you!