Yearly Archive for 2009

President Obama’s Town Hall in Shanghai Broadcast to Global Audience on ConnectSolutions Podium

President Obama's Town Hall from Shanghai was broadcasted by the U.S. State Department using ConnectSolutions Podium.

President Obama's Town Hall from Shanghai was broadcasted by the U.S. State Department using ConnectSolutions Podium.

It was an amazing weekend for us here at ConnectSolutions.  We had the privilege of supporting the State Department in President Obama’s historic Town Hall in Shanghai, China with a group of university students.  You may have read about the tenuousness of the Town Hall and the American and Chinese governments were negotiating up until the last minute to figure out if and how the event would be run.

In the end the decision was made that the event would go on, but it would not be broadcast on National Chinese TV leaving the internet as the only vehicle through which many Chinese citizens could view the event. (Note: The event was broadcast on local Shanghai TV, providing another venue for residents.)   Taking this challenge head on, the State Department enlisted us to help them reach as wide an audience as possible with the event.

On Friday, the Co.Nx team at the State Department opened up an Adobe Acrobat Connect Pro chat room on our QuickConnect Platform where Chinese citizens were encouraged to submit questions for President Obama and share their biggest concerns.  What was most clearly articulated in the chat room was an apprehension over the censorship of the internet in China, and a growing movement was revealed.  In fact, over 75% of respondents in the chat room cited internet censorship as their greatest concern.  They dubbed this the “Great Firewall of China” and they aligned themselves with the 20th Anniversary of the Berlin Wall coming down, speaking out against what they perceived to be widespread government censorship of the internet.

This chat room proved to be pivotal, as cited in The New York Times, as it produced the infamous Twitter question asked of President Obama in the Town Hall in which he spoke out in favor of freedom of information and openness on the internet.

Connect Pro Chat Room where Questions for President Obama were submitted by Chinese Citizens

The Connect Pro Chat Room where Questions for President Obama were submitted by Chinese Citizens

But our involvement did not end there.  Needing a way to get the broadcast out to as many people as possible, the State Department enlisted the use of our ConnectSolutions Podium webcasting product to provide a video feed of the Town Hall to those inside China.  The U.S. Embassy in Beijing and many universities in China would rely on this feed to host viewing parties where Chinese citizens could congregate and hold discussions after the event was over.  Similarly, the event URL was proliferated by influential Chinese bloggers (and some here in the U.S.) to promote viewing by as wide an audience as possible.

The event was able to reach such a large audience in a short time in large part because of Twitter and the rest of the social web.

The event was able to reach such a large audience in a short time in large part because of Twitter and the rest of the social web.

Facebook was also utilized to get the word out.  The Co.Nx program already has over 36,000 fans on the site and created a Facebook Event that was shared with their network.

The Co.Nx program also utilized Facebook and its 36,000+ fans to help spread the word about the event.

The Co.Nx program also utilized Facebook and its 36,000+ fans to help spread the word about the event.

We were truly blown away by the number of people who were able to reach the event, especially considering that promotion did not start until the day before due to the uncertainty around if the event was going to happen or not.  In the end, we were able to help the State Department connect with 10,000 viewers from 60 countries with the event with our HD Quality stream of the event.

A student from the audience asks a question.

A student from the audience asks a question...

...and President Obama Responds

...and President Obama Responds

What’s more is that nearly 70% of this audience was inside China from over 200 cities.  And the response to the video quality and overall experience has been something we are very proud of.  While this raw number works out to something near 7,000, the actual number of viewers is likely much larger, as the State Department facilitated viewing parties at the U.S. Embassy in Beijing and at Universities around the country, and each individual view had the possibility of being consumed by entire households or groups of viewers.

Our event reached nearly 7,000 Chinese Citizens in over 200 different cities.

Our event reached nearly 7,000 Chinese sites in over 200 different cities.

I cannot articulate how honored we all were to part of this effort and I wanted to personally thank Mark and Tim at the State Department for the privilege of supporting their efforts.  We are continually blown away by how they keep pushing the envelope and taking the State Department’s Co.Nx program to new heights.

If you missed it the first time around, here the Obama Town Hall meeting in China in its entirety:

Watch Town Hall Video
Download Town Hall Video

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Gartner Review: LiveCycle Collaboration Services

LiveCycle Collaboration Service was the subject of a research report by Gartner Research, which you can read here:   http://www.gartner.com/resources/171800/171891/adobes_new_collaboration_ser_171891.pdf

Exciting to see some external acknowledgment of the incredible potential behind this technology framework.

From the report:

Adobe will likely become the first vendor to offer cloud-based component collaboration services that can be integrated into business applications. For example, an enterprise could create a training tool for sales agents where the students act as customers to help each other improve skills for customer interaction and upselling.


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Better VoIP audio in Connect Pro

If you use your Connect meeting room in conference rooms, auditoriums or venues where the sound system and microphones are professional grade it can often be a challenge to get the XLR standard audio connectors into your computer; unless you have a true desktop with a solid sound card, as laptops are usually all Firewire and USB.

Ryan Monger at Adobe just put this great article up at ConnectUsers.com on the X2u XLR-USB Signal Adapter for getting that great quality audio down from those XLR systems into the USB connection on your laptop without requiring a dedicated sound card.

Check out the article and all of the ConnectUsers.com website as it has tons of resources around Adobe Connect Pro.

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The Adobe Learning Summit

Just wanted to make a quick mention of the Adobe Learning Summit that takes place in San Jose, CA on November 9th at the San Jose Fairmont Hotel.  Welcome and opening comments by Shantanu Narayen, president and chief executive officer of Adobe Systems, Inc. is just the beginning.

As Adobe Acrobat Connect Pro is a huge part of Adobe’s elearning strategy this conference is a great opportunity to meet Adobe product team members, industry experts and peers using Adobe Acrobat Connect Pro and many other Adobe tools and solutions.  There are a number of sessions around Connect Pro and how to get the most out of the solution.  The opportunity to network and meet others using Connect Pro for communication, collaboration and eLearning is truly outstanding.

You can get more details and register here.

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Connect Pro Developer: Good Resource for XML Web Services

Screen shot 2009-10-22 at 11.10.06 AM

I just came across a relatively new resource for developers integrating Connect Pro with various systems via the XML Web Services that have been in Connect Pro for a long time.  In response to a number of questions on connectusers.com about integration examples, this site was created to focus on providing clear examples of uses of the APIs.  For anyone beginning to wrap their heads around these services, I would definitely recommend following the blog.  You can reach it here:  http://www.connectbyexample.com/blog/

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