Monthly Archive for June, 2009

FREE Training and custom sessions.

ConnectSolutions is pleased to announce that we have begun to offer FREE training to all our customers and their registered users in re-occurring one-hour sessions that cover all modules of the Adobe Acrobat Connect Professional server platform.  We know many of our customers have been using their Connect accounts for all sorts of meetings and collaborative sessions to the tune of millions of minutes a month but sometimes there is that one thing, that one feature or that one aspect of Connect that they are unsure about and often asking for help or skimming through the user-manual is just not something they do to for whatever reason.  I understand as the manual is not the most interactive format and sometime asking an instructor about one feature leads to another question and another and sooner than you realize you are a Connect expert and answering question for your friends and colleagues.

Our free training registration portal is located here:  http://www.connectsolutions.com/training/ and is open to all our customers.  We have scheduled the sessions to be focused one hour periods that will be recorded and can be referred back to for your follow up or that of your colleagues or entire organization.  The best part; well okay maybe the second best part, is that the sessions can also be customized (that makes the FREE part the best I guess) to a very specific topic or feature and we will create a unique classroom training session for you and your colleagues within your organization that is only open to your organization at a time that is mutually agreeable to all of us.

We are fanatical about customer support, service and satisfaction and if our scheduled sessions interfere with your work day let us know an we can arrange a special traning session just for you!  Check out the traning portal for the current schedule and to register for the sessions.  If you think a custom session would be better for you and your team contact our team evangelist (tom@connectsolutions.com) and lets get everyone up to speed on how to best use those Connect accounts!

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CUSTOM, Custom, custom…

As we all know there are some great customization options available to you on the Connect server to brand and reinforce a consistent look and feel across your enterprise.  The Connect Central UI, the Connect login portal and of course the Connect meeting room can all have custom colors, logos, menus and URLs applied to the graphic elements that truly differentiate the Connect server and meeting room experience from all others in the space.

But can more be done?  Can we go beyond the “Customization” tab put forth by Adobe Acrobat Connect Professional? Sure and here are a few ways to customize your meeting rooms.

One of my favorite ways to customize a meeting room is to use the “Room Background” setting in the menus: Meeting / Room Performance and Appearance / Room Background.  Use an image file, like a .jpg or better yet a .swf file for a more expressive or animated experience.  My preference is for that which works best as a room background and depending on your skills, experience or content on hand one format might be better than the other. Remember you need to upload these files to your Connect server before you can load them into the meeting room; you cannot load a “Room Background” from your desktop like you might upload a file into a meeting room share pod.

For images I get the best results with a .jpg file at 1024 x 768 pixel size image with a modest amount of compression applied to it.  Use whatever image editor you prefer.  I use Adobe Fireworks but that other image editor they have is fine too and probably has more expressive capabilities.

For .swf files I use either Adobe Flash or Adobe Illustrator and publish them and Flash Player 9 files.  If the background was created in Adobe Illustrator I use an 800 x 600 canvas and then just get creative.  The design capabilities of Illustrator are exceptional. Crisp text, the effects, the range of colors and the object options make all the things you create very clean and professional.  If I have something created in Adobe Flash I follow a few basic rules. 1) actionScript 2.0 only and keep the coding to a minimum, 2) when using actionScript I never reach for resources outside the authoring file (can you? Yes. However if you get all complicated and dynamic it can makes things really slow down in the meeting room),  3) I keep the animation to a minimum as it can be distracting and since other pods are going to cover the background it might go from distracting to annoying, 4) don’t use the components that require Flash Player 10 or actionScript 3.0 and finally 5) TEST, Test, test.

You really need to test your .swf files whether from Adobe Illustrator, Adobe Flash or any other tool that outputs .swf files.  Not all authoring tools and vendors create the same quality of .swf file output.  Using a room background while similar to loading a .swf into a share pod is not exactly the same.  So test you room backgrounds in your meeting rooms and if it is an animated .swf let it run for a few minutes and then open pods, switch layouts and make sure your wonderful creation is not impacting your meeting room in an unexpected way.

Okay room backgrounds are great but what else is possible?  You can begin by using the share pod to upload a PPT files, .jpg, or .swf file that has our organizations brand, logo, crest or your personal photo; then I typically delete the entire name from the pod title bar.  Yes it can be blank but it does make it more difficult to locate later if you close the pod.  If you use blank spaces (the spacebar) in the titles the same difficulties apply.  Remember to save your meeting rooms as room templates once you are happy with your customization so that you can have that consistent custom experience and so can all of your meeting room hosts.

Make your own custom pods!  This is the highest level of customization that you can achieve. You do this and do it well you are a true Connect Master.  Alistair Lee at Adobe is one of those masters but he may never admit it. Check out all his creations at the Acrobat Connect Pro Exchange which is really a tribute to Alistair and his productivity as a developer.  Of course, ConnectSolutions is not standing on the sidelines we have developed a few custom pods for our customers and will be coming to market with a few of them in the near future. Keep checking our website for more details.

Okay go forth and customize your Connect experience – your server, your meetings and your events.  Adobe Connect provides many wonderful UI elements but with a little time and effort you can create a tailor made experience that exceeds the out-of-the-box offering.

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Going Green = Lowered Travel Costs

If you haven’t been to the Connect Pro Community Site ConnectUsers.com this month, then you might have missed the new Topic of the Month on Green Web Conferencing and eLearning.  When web conferencing vendors started talking about enabling organizations to “Go Green” a few years ago, I have to admit I was a skeptic.  It just seemed like another way that marketers were trying to convince organizations that they needed to invest in their products.  But something funny happened along the way, organizations realized that one of the chief ways that web conferencing enabled them to be green was by drastically reducing travel, which in turn, resulted in unexpectedly high savings to their bottom line. In addition to this, employees became more productive as the downtime associated with travel was reduced or eliminated.

I have heard myraid stories about organizations who have significantly increased their web conferencing usage due to “no travel” restrictions mandated on employees due to the current economic downturn.  Some organizations have even transformed long-standing in-person events like an annual Sales Conference where 10,000 people fly into Las Vegas, into virtual, online events this year.  What’s more is that there is anecdotal evidence that these organizations are looking at maintaining this model even once the economy recovers due to positive feedback from both attendees and organizers.

While this reduction in business travel is certainly not good news for the airline industry, it is definatly good news for the Earth, and also for those of you already using Web Conferencing; for as more and more people become confortable with the idea that, in most scenarios, meeting virtually can be just as effective as meeting in-person, the more benefit you are going to receive from your investment.

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An Exceptional Week

This has been an exceptional week for ConnectSolutions, so I just had to take a moment to acknowledge some really exciting events for the company.

First, we have continued to build a team of customer-focused innovators that is truly incredible.  The company has been growing rapidly over the past several months, and this week alone, we welcomed David Yun and Jason Peace to the team.  Many of you already know David well through his many years of work with Macromedia Breeze, and more recently, his support as a community lead over at connectusers.com.  David will be joining us to lead some new solution offerings we will be announcing very soon.  His knowledge of the market, user requirements, and the overall community, will ensure some great things to come from ConnectSolutions.  Jason joins the engineering team here to also drive some of these new solution offerings I’ve alluded to earlier in this post.  Jason has tremendous experience in Flash and Flex development, including projects at Adobe, Kodak/Ofoto.  Jason will be developing incredible user experiences that support massive-scale (yes, these things can be done at the same time!).

Second, we had an incredible day yesterday out on the San Francisco Bay.  Our team is distributed across the country given our comfort and success in using web-based collaboration tools!  So, its not often that we get everyone under one roof, or in yesterday’s case, under one sail.  Here’s a couple of quick photos from our journey out on the Bay.  Note:  I don’t think any of us were anticipating quite the amount of wind we encountered!!!

Cyrus also had a video camera on-board, so I suspect (and fear) that we’ll see some video in the future…

Finally, after a great day out on the Bay, we capped off the day with a historical event on our managed services platform to support President Obama’s speech from Cairo.  You can see a number of screenshots and feedback on Facebook by going here.

President Obama on ConnectSolutions

President Obama on ConnectSolutions

A great week, and there’s a few days left!

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