Author Archive for Tom Person

Better VoIP audio in Connect Pro

If you use your Connect meeting room in conference rooms, auditoriums or venues where the sound system and microphones are professional grade it can often be a challenge to get the XLR standard audio connectors into your computer; unless you have a true desktop with a solid sound card, as laptops are usually all Firewire and USB.

Ryan Monger at Adobe just put this great article up at ConnectUsers.com on the X2u XLR-USB Signal Adapter for getting that great quality audio down from those XLR systems into the USB connection on your laptop without requiring a dedicated sound card.

Check out the article and all of the ConnectUsers.com website as it has tons of resources around Adobe Connect Pro.

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The Adobe Learning Summit

Just wanted to make a quick mention of the Adobe Learning Summit that takes place in San Jose, CA on November 9th at the San Jose Fairmont Hotel.  Welcome and opening comments by Shantanu Narayen, president and chief executive officer of Adobe Systems, Inc. is just the beginning.

As Adobe Acrobat Connect Pro is a huge part of Adobe’s elearning strategy this conference is a great opportunity to meet Adobe product team members, industry experts and peers using Adobe Acrobat Connect Pro and many other Adobe tools and solutions.  There are a number of sessions around Connect Pro and how to get the most out of the solution.  The opportunity to network and meet others using Connect Pro for communication, collaboration and eLearning is truly outstanding.

You can get more details and register here.

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Connect Pro Mobile for iPhone

Just wanted to put a few quick comments up here on this newest development from Adobe regarding the Adobe Connect Platform.  These are exciting times.  I remember years ago first seeing “skunk works” projects, if you will, of getting limited Adobe Connect functionality on certain specific mobile device that used very specific versions of the Windows mobile platform.  Now getting some of the best parts of Adobe Connect Pro collaboration on an iPhone – Wow!

The definitive article on this from Alistair Lee at Adobe systems can be found here at the Connectusers.com.

Connect Pro Mobile for the Apple iPhone

Connect Pro Mobile for the Apple iPhone

I hope this is just the beginning of such developments and innovations around the Connect platform enabling users to communicate, collaborate and even learn in the mobile manner that best suits their needs.

These efforts truly go a long way toward making Adobe Connect Pro the tool of mass instruction and collaboration.

As I am a Blackberry user and not an iPhone user this does make me consider purchasing one or at the very least borrowing my wife’s iPhone and trying out Connect Pro Mobile once Adobe makes it available to the public.

I am sure as this effort moves forward more Connect Pro features and enhancements will be made available on this mobile platform. The mere idea that I can be involved in a Connect Pro meeting from my phone; in addition to my Mac, my tablet and Windows PC , just makes me smile.  Having to cart around all these other much larger devices is not all the much fun. Besides, I always have my phone with me and it starts up a whole quicker than my computer too.

Connect Pro Mobile for the Apple iPhone
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Keep it moving.

I recently attended a webinar led by Ken Moley.  He offers consulting services through his company Webinar Success (www.wsuccess.com) and blogs regulary on all things related to web conferencing and on what it takes to create a compelling and effective presentation and deliver it over the web.

Ken gave this webinar alongside Adobe using Adobe Connect Pro but it was not the traditional or expected comparative, competitive fare that said how or why this feature works better in Adobe Connect v. Webex rather a more compelling presentation was made on what we all can do to use the features in Connect in other ways that promote more interactivity with the audience and keep everyone engaged in any meeting or presentation topic we might deliver.  He started with a quick multi-choice poll where everyone chose five of ten presentation points; the top five things you would like to discuss and the bottom five that are of lesser interest, and then spoke to those items in succession.

One of the first things I noticed in the Connect meeting room with Ken was a simple layout.  5 pods total.  Two on the bottom for chat (one for attendees to chat amongst themselves and the other to send questions to Ken) above that a share pod with a ppt file and to the left side the attendee list pod and a polling pod.  Now it is the polling pod asking two simple questions that is key here.  The choices were:  “This topic is interesting, keep going” and “We have covered enough on this topic, move on”.  This pod was open the entire time and as subjects moved forward and questions came in from attendees real-time feedback was being given to Ken and the attendees could see the vote percentages in real time too.  This was insturmental to keeping the presentation moving along as everyone had a voice in the pacing and content of the meeting.  Voices, questions and comments were also heard (read) in the chat pods as attendees shared the opinion and thoughts on why their presentations succeed or fail.  This constant, polite and professional dialog also kept the meeting flow moving right along and when question on one topic faded Ken led us all on to the next topic.  If your next Connect meeting lends itself to this type of format use polling in a similar fashion, not to sample final opinions on a subject but rather to promote dynamic interaction on the subject at hand.

The second thing I noticed was a lot of trust Ken had with the attendees. Having such open chat pods can invite passions to flame up and comments to get desultory and yet that never happened here during the entire hour.  Now he laid out the ground rules at the beginning and gave us all some guidance but things just went smooth and no one got out of control.  If someone had Connect has the ability to remove attendees from the room and of course the chat pods could always be closed but that was not needed here.  The biggest question I recall was “How do you prepare for holding such a meeting?”  All this real-time feedback and progress could cause your one hour meeting to last 35 minutes, some topics might not get the attention you think they deserve and you could run out of material before the meeting end time; and that’s okay.  If you are prepared to talk to the topics, you do so at the depth and scope prompted by the attendees and your audience has told you so then you have more than likely had a successful meeting.

The interactivity is also likely to bring up a few new topics you might choose to address in this meeting or use as topics in a future meeting.  Either way you engaged your audience and if they told you in real-time “move on” then keep it moving.  I cannot recall the last time I or any speaker was chastized for ending a meeting early. Can you?

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Looping your Presenter audio

I was recently speaking with one of our customers and the simplest of concepts came up in our conversation, looping.  Either the entire presentation or just having some looping audio that serves as a background audio track whether its a standalone Presenter file from the Adobe Connect server or a Presenter file loaded into a meeting room.

Now looping the entire presentation is simple enough.  You can go into Adobe Presenter, choose Presentation Settings, Playback and select “Loop presentation” (see image #1 below).  This will cause the presentation to play in its entirety at the timing and settings you have established and when the final slide is reached it will automatically jump back to the beginning of the presentation.

Now setting up looping audio can be a bit more complicated but not impossible. The first thing to remember is that Adobe Presenter only supports one stereo audio track in the audio settings (see image #2 below).

What we have in image #2 is a small bit of audio on Slide 1 of our presentation. If you wanted that audio clip too effectively loop and play on every slide you could manually copy and paste the audio clip across each slide in the “Edit Audio” dialog (see image #3 below). Very tedious but it works.

Now do not go in there and drop an audio-only .swf file on the slides that will not work as you might expect. Each slide with the .swf file on it will treat that .swf file as a separate instance of the audio file and you will end up will a sort of infinite-loop. I think we called it singing in the “round” when we were camping and sitting around the camp fire where one person would start to sing and then a few seconds later the next person would start and so forth. This is not the type of audio playback you want to achieve in your presentation.  Perhaps in future versions of Presenter Adobe will make this easier or more intuitive but for now this is what we have to do.

If you have the time and want to do the work open up an audio editor like Adobe Soundbooth CS4, which supports multiple audio tracks and do some audio mixing or editing there.  You could have one track that is your background audio and another that is a voice-over, narration or other audio clip.  From Soundbooth, save or export the entire file as an .mp3 audio track and import that file into Presenter using the “import audio” setting.  I suggest importing to slide #1 and click ok.  Then go into the “edit audio” setting and adjust the slide markers (those little gray boxes with red lines that show you where one slide finishes and another begins) by selecting them and moving them left or right to overlap the audio waveform displayed in the dialog.  Ideally you keep the audio as brief as possible or use a very short background audio clip when doing this mixing in Soundbooth so that you do not run out of background audio before you run out of narration audio.

Also, Adobe has just released Presenter 7.0.5.  You can use the ‘Updates…’ option in Presenter to get the latest version or click here

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A new look, a new product, new people and new customers too.

There have been a lot of things going on around here as you can tell from our new website.  We decided it was about time to give it a fresh look and to push the site live to correspond to our new product launch, Podium.

We hope you find the website more useful, attractive and informative. It is all still there just maybe in a slightly different spot or location; kind of like a new release of that desktop product you have used for years where the menus and options have changed or the keyboard equivalents have been re-assigned.  Well I don’t think we made such deep changes just a better and more functional site.

Podium. Where to begin. I suppose it all started when we had folks from across industries approach us about wanting massively large web events or broadcasts that went well beyond web conferencing or traditional web seminar models and capacities.  The questions were “Can we have a large event in the tens-of-thousands of attendee range and still keep the attendee engaged and involved, at a level and in a manner that the attendee chooses, or with only the select features we as the broadcasters might want utilized?”   Well many meeting, customer consultations, developer arguments, usability testing sessions and social networking and other feature discussions later we have a hit product up and running.

The tag line says it all:  Reach a global audience with your message through highly engaging, highly scalable webcasts. High Def quality audio and video with a global reach across Mac, Windows and UNIX in an environment that is FISMA compliant (that means the Federal Information Security Management Act for the implementation of and compliance with secure data management – it a government thing) that basically means really, really secure.  We put many hours of development, testing and Q&A into Podium to date with more to come as the product evolves and that word evolves really speaks to our development philosophy. Our team members have backgrounds with various software and hardware companies and we made a committed decision to have Podium evolve with new features as we can implement, test and deploy them and not get stuck in the product release cycle that so often bogs down software companies.  We are also not going to keep the product in beta forever it’s out there now and ready to use.  So many thanks to our initial “guinea pigs”, partners and testers that helped us get to this point.

While not a new product it’s a new name and go-to-market attitude with Managed Services for Adobe Flash Collaboration Service; what we formerly referred to as FlashGrid.  Why the change?  All around allot of people reaching out to us thought that perhaps we had a different flavor or technology as it relates to the Adobe Flash Collaboration Services and we don’t’ – We just let you deploy your AFCS applications in a much bigger way.  So to clarify that issue and reinforce that if you have an application that needs to scale in a really big way (that means global), across your enterprise (that means deliver to tens-of-thousands) and do so on a global basis (that really means a global basis like worldwide) in a safe secure, environment that has years of deploying such applications and frameworks than our Managed Services for Adobe Flash Collaboration Service are for you.  We still recommend that you start with Adobe for developing your application and testing it during the proof-of-concept stages but when you are ready to deploy and GO BIG and make some serious dollars and generate lots of traffic give us a call.

New People!  This may be the best part of being part of the connectsolutions team, you work with highly energetic and creative people and we are always looking for a few good people to join us.  If you think you might fit in on our team check out our careers page and see what opening we have and send us your information.  We have a growing business and our recent hires are great new additions to team that have a fanatical commitment to customer service and success.

New customers too!  Well I cannot and do not name drop but if you look at our solutions portal you can see a partial list of our ever-growing customers in both government and enterprises markets; my favorite part of the word enterprises is that it means tens of thousands of people are using a solution that makes their day-to-day work and collaboration easier.  That tells me that not only are there lots of new things going on around here at connectsolutions but also with our global customers too. Glad to see that we are all so busy in these challenging times and using our resources so effectively it is a great new day!

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FREE Training and custom sessions.

ConnectSolutions is pleased to announce that we have begun to offer FREE training to all our customers and their registered users in re-occurring one-hour sessions that cover all modules of the Adobe Acrobat Connect Professional server platform.  We know many of our customers have been using their Connect accounts for all sorts of meetings and collaborative sessions to the tune of millions of minutes a month but sometimes there is that one thing, that one feature or that one aspect of Connect that they are unsure about and often asking for help or skimming through the user-manual is just not something they do to for whatever reason.  I understand as the manual is not the most interactive format and sometime asking an instructor about one feature leads to another question and another and sooner than you realize you are a Connect expert and answering question for your friends and colleagues.

Our free training registration portal is located here:  http://www.connectsolutions.com/training/ and is open to all our customers.  We have scheduled the sessions to be focused one hour periods that will be recorded and can be referred back to for your follow up or that of your colleagues or entire organization.  The best part; well okay maybe the second best part, is that the sessions can also be customized (that makes the FREE part the best I guess) to a very specific topic or feature and we will create a unique classroom training session for you and your colleagues within your organization that is only open to your organization at a time that is mutually agreeable to all of us.

We are fanatical about customer support, service and satisfaction and if our scheduled sessions interfere with your work day let us know an we can arrange a special traning session just for you!  Check out the traning portal for the current schedule and to register for the sessions.  If you think a custom session would be better for you and your team contact our team evangelist (tom@connectsolutions.com) and lets get everyone up to speed on how to best use those Connect accounts!

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CUSTOM, Custom, custom…

As we all know there are some great customization options available to you on the Connect server to brand and reinforce a consistent look and feel across your enterprise.  The Connect Central UI, the Connect login portal and of course the Connect meeting room can all have custom colors, logos, menus and URLs applied to the graphic elements that truly differentiate the Connect server and meeting room experience from all others in the space.

But can more be done?  Can we go beyond the “Customization” tab put forth by Adobe Acrobat Connect Professional? Sure and here are a few ways to customize your meeting rooms.

One of my favorite ways to customize a meeting room is to use the “Room Background” setting in the menus: Meeting / Room Performance and Appearance / Room Background.  Use an image file, like a .jpg or better yet a .swf file for a more expressive or animated experience.  My preference is for that which works best as a room background and depending on your skills, experience or content on hand one format might be better than the other. Remember you need to upload these files to your Connect server before you can load them into the meeting room; you cannot load a “Room Background” from your desktop like you might upload a file into a meeting room share pod.

For images I get the best results with a .jpg file at 1024 x 768 pixel size image with a modest amount of compression applied to it.  Use whatever image editor you prefer.  I use Adobe Fireworks but that other image editor they have is fine too and probably has more expressive capabilities.

For .swf files I use either Adobe Flash or Adobe Illustrator and publish them and Flash Player 9 files.  If the background was created in Adobe Illustrator I use an 800 x 600 canvas and then just get creative.  The design capabilities of Illustrator are exceptional. Crisp text, the effects, the range of colors and the object options make all the things you create very clean and professional.  If I have something created in Adobe Flash I follow a few basic rules. 1) actionScript 2.0 only and keep the coding to a minimum, 2) when using actionScript I never reach for resources outside the authoring file (can you? Yes. However if you get all complicated and dynamic it can makes things really slow down in the meeting room),  3) I keep the animation to a minimum as it can be distracting and since other pods are going to cover the background it might go from distracting to annoying, 4) don’t use the components that require Flash Player 10 or actionScript 3.0 and finally 5) TEST, Test, test.

You really need to test your .swf files whether from Adobe Illustrator, Adobe Flash or any other tool that outputs .swf files.  Not all authoring tools and vendors create the same quality of .swf file output.  Using a room background while similar to loading a .swf into a share pod is not exactly the same.  So test you room backgrounds in your meeting rooms and if it is an animated .swf let it run for a few minutes and then open pods, switch layouts and make sure your wonderful creation is not impacting your meeting room in an unexpected way.

Okay room backgrounds are great but what else is possible?  You can begin by using the share pod to upload a PPT files, .jpg, or .swf file that has our organizations brand, logo, crest or your personal photo; then I typically delete the entire name from the pod title bar.  Yes it can be blank but it does make it more difficult to locate later if you close the pod.  If you use blank spaces (the spacebar) in the titles the same difficulties apply.  Remember to save your meeting rooms as room templates once you are happy with your customization so that you can have that consistent custom experience and so can all of your meeting room hosts.

Make your own custom pods!  This is the highest level of customization that you can achieve. You do this and do it well you are a true Connect Master.  Alistair Lee at Adobe is one of those masters but he may never admit it. Check out all his creations at the Acrobat Connect Pro Exchange which is really a tribute to Alistair and his productivity as a developer.  Of course, ConnectSolutions is not standing on the sidelines we have developed a few custom pods for our customers and will be coming to market with a few of them in the near future. Keep checking our website for more details.

Okay go forth and customize your Connect experience – your server, your meetings and your events.  Adobe Connect provides many wonderful UI elements but with a little time and effort you can create a tailor made experience that exceeds the out-of-the-box offering.

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A little order please.

One of the things I hear comment on from time to time is that the share pod in Adobe Acrobat Connect Pro just lists things and holds onto stuff.  Well that’s true.  It’s actually a great feature that most of us take for granted in that we can upload a ppt file, an image, some flash paper content or a custom pod and whether we return tomorrow, next week or next month the content is still there.  Unless you implicitly delete it off the server or remove the content using the “Organize pods” feature under the pods menu to delete the content there.

That is really what I am going talk about here.  That fun little menu choice “Organize pods” located under the Pods menu in the main UI of your Connect meeting room.  Here you can not only “Delete” content, “Select Unused” content but “Rename” content and renaming things can help Hosts and Presenters alike in a meeting room.  By default content you have loaded in the share pod is listed in alphabetical order but often I (and more often than not someone using my room or co-presenting with me) want to have things displayed in a logical order that matches the presentation I have outlined on paper or the order in which I have the content and presentation ordered in my mind.

I have found the best way is to go into the “Organize pods” dialog box, select the content, select “Rename” and add a #1 or #2 and so on to the front of the content items; especially useful if your PowerPoint files have similar names of titles or if you have multiple presenter or speakers. This forces the numbered ppt files to appear at the top of the list in the Share pod when you load them using the “What do you want to share? – Documents” accordion menu.  I also tend to put a blank space, or two, in front of any file that I use in the share pod that might serve as the first item, welcome slide or such item that needs to be the first thing attendees see when they enter that layout. This is especially useful when someone else in using the room and making the same or similar presentation or if you have a newbie whose comfort level with Connect is not as high as yours.

So simple yet and yet so easy a way to keep your content, your presenter’s content and all the various files you upload into the share pod organized.  So don’t just upload “stuff” and have it listed there take a few seconds and put some order to the material. It may save you minutes down the road and make all your meetings all the better.

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What’s in a name?

Often when using a Connect meeting room or attending a meeting it astounds me how often a meeting host or presenter will underutilize the pods.  There are only eight basic or standard pods and of course you can make your own pods that do wonderful things or download pods from the Adobe Exchange for Connect to impact your meeting room or how the attendees interact in the room.  But the eight basic pods offer you an opportunity to expand attendee interaction in a meeting and provide attendees direction even when you are not there live.

If you did not know you can double-click the title bar of any pod and re-name the pod.  Simple, select the title bar with your mouse, move your mouse over the current title and double click to highlight the current title, hit the delete key or just start typing a new title.  Okay but why? This question is what you may be asking right now so let me explain.

Pods are great for their functionality and performance in a meeting but they are kind of generic.  Share, Attendee list, File share and so on.  If you take the time to think about the nature of your meeting room and the context of how it will be used for communication and collaboration by your attendees you can make the room perhaps a little easier for newbies to understand and maybe easier to navigate for those in a hurry.  Is your meeting live?  Is your meeting going to be recorded? Is your meeting room open 24×7 for people to enter?  Are the attendees new to the Connect Meeting room experience?  Let’s take the scenario of new employee hires who are also new Connect users entering a meeting room for the first time for an employee orientation session.

As you know a participant in the meeting room sees things a bit differently than meeting Hosts or Presenters and as participants they cannot use all the pods the same way so right from the beginning a newbie might start clicking on the pods just to see what happens.  If you were to re-label some of the pods they could provide some guidance even if you are not in the meeting room or have walked away for a moment before your meeting begins.  I often re-label the chat pod “Type your questions here” so that it is obvious what you can do with this pod during the meeting.  I also add or enter into the chat pod the text “Welcome” and “Please type any question, concerns or comments you have during a meeting into this pod”.

The share pod is another pod that is great to re-name or label.  If you have a photograph of yourself or the presenter for the session upload that into the meeting room and then re-label the pod with their name, title, credentials or contact information.  In this scenario I often see people re-label the pod “Representative”, “Live Representative” or “Customer representative” I think you get the idea here.  Label this picture whatever makes sense in the context of your meeting room and makes a personal connection to the meeting attendees especially if you are not using the “Camera and Video” pod.  I also add#1 or #2 to the front of the name of any content I put in a meeting room that corresponds to the sequence of how that material is to be displayed.  This helps me keep things in order and if others use my room they can see the numbered lists too

The pod with the title that I change 99% of the time in every meeting when I use that pod is the “File Share” pod.  Why?  Well the share pod and file share pod both have the word share in their title but share content in entirely different ways.  The “Share” pod is a great way to upload specific file types or select a window, application or your desktop and broadcast that content out to all the attendees in the meeting room.  The “File Share” pod is a great way to distribute files of any type to anyone in the meeting room or even to those with access to the meeting archive.  I re-name the “File Share” the “Distribution pod”. Often giving it a much longer name like: “Distribution pod: select any of the files below by clicking on them and selecting the Save to my Computer button”.  You get the idea this is a nice way to provide direction to newbies in the meeting room and to anyone who may be accessing the meeting room archive long after the meeting has ended.

A fairly simple idea and concept that can provide guidance and instruction to meeting room attendees. You can also rename pods using the “Organize Pods…” menu at the bottom of the Pods drop-down menu. You can also rename layouts or create new layouts with the “Organize Layouts…” option under the Layouts drop-down menu.  The most important aspect of re-naming things is to keep the names contextual as to how they might be used in the meeting. Establish a naming convention and stick to it and in my opinion avoid “blank” or “no name” pods.  While possible it makes it real difficult to find the right pod if you close it especially if you have more than one blank pod.

So what’s in a name? A whole lot so use them wisely.

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