Archive for the 'Acrobat Connect Pro' Category

President Obama’s Town Hall in Shanghai Broadcast to Global Audience on ConnectSolutions Podium

President Obama's Town Hall from Shanghai was broadcasted by the U.S. State Department using ConnectSolutions Podium.

President Obama's Town Hall from Shanghai was broadcasted by the U.S. State Department using ConnectSolutions Podium.

It was an amazing weekend for us here at ConnectSolutions.  We had the privilege of supporting the State Department in President Obama’s historic Town Hall in Shanghai, China with a group of university students.  You may have read about the tenuousness of the Town Hall and the American and Chinese governments were negotiating up until the last minute to figure out if and how the event would be run.

In the end the decision was made that the event would go on, but it would not be broadcast on National Chinese TV leaving the internet as the only vehicle through which many Chinese citizens could view the event. (Note: The event was broadcast on local Shanghai TV, providing another venue for residents.)   Taking this challenge head on, the State Department enlisted us to help them reach as wide an audience as possible with the event.

On Friday, the Co.Nx team at the State Department opened up an Adobe Acrobat Connect Pro chat room on our QuickConnect Platform where Chinese citizens were encouraged to submit questions for President Obama and share their biggest concerns.  What was most clearly articulated in the chat room was an apprehension over the censorship of the internet in China, and a growing movement was revealed.  In fact, over 75% of respondents in the chat room cited internet censorship as their greatest concern.  They dubbed this the “Great Firewall of China” and they aligned themselves with the 20th Anniversary of the Berlin Wall coming down, speaking out against what they perceived to be widespread government censorship of the internet.

This chat room proved to be pivotal, as cited in The New York Times, as it produced the infamous Twitter question asked of President Obama in the Town Hall in which he spoke out in favor of freedom of information and openness on the internet.

Connect Pro Chat Room where Questions for President Obama were submitted by Chinese Citizens

The Connect Pro Chat Room where Questions for President Obama were submitted by Chinese Citizens

But our involvement did not end there.  Needing a way to get the broadcast out to as many people as possible, the State Department enlisted the use of our ConnectSolutions Podium webcasting product to provide a video feed of the Town Hall to those inside China.  The U.S. Embassy in Beijing and many universities in China would rely on this feed to host viewing parties where Chinese citizens could congregate and hold discussions after the event was over.  Similarly, the event URL was proliferated by influential Chinese bloggers (and some here in the U.S.) to promote viewing by as wide an audience as possible.

The event was able to reach such a large audience in a short time in large part because of Twitter and the rest of the social web.

The event was able to reach such a large audience in a short time in large part because of Twitter and the rest of the social web.

Facebook was also utilized to get the word out.  The Co.Nx program already has over 36,000 fans on the site and created a Facebook Event that was shared with their network.

The Co.Nx program also utilized Facebook and its 36,000+ fans to help spread the word about the event.

The Co.Nx program also utilized Facebook and its 36,000+ fans to help spread the word about the event.

We were truly blown away by the number of people who were able to reach the event, especially considering that promotion did not start until the day before due to the uncertainty around if the event was going to happen or not.  In the end, we were able to help the State Department connect with 10,000 viewers from 60 countries with the event with our HD Quality stream of the event.

A student from the audience asks a question.

A student from the audience asks a question...

...and President Obama Responds

...and President Obama Responds

What’s more is that nearly 70% of this audience was inside China from over 200 cities.  And the response to the video quality and overall experience has been something we are very proud of.  While this raw number works out to something near 7,000, the actual number of viewers is likely much larger, as the State Department facilitated viewing parties at the U.S. Embassy in Beijing and at Universities around the country, and each individual view had the possibility of being consumed by entire households or groups of viewers.

Our event reached nearly 7,000 Chinese Citizens in over 200 different cities.

Our event reached nearly 7,000 Chinese sites in over 200 different cities.

I cannot articulate how honored we all were to part of this effort and I wanted to personally thank Mark and Tim at the State Department for the privilege of supporting their efforts.  We are continually blown away by how they keep pushing the envelope and taking the State Department’s Co.Nx program to new heights.

If you missed it the first time around, here the Obama Town Hall meeting in China in its entirety:

Watch Town Hall Video
Download Town Hall Video

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Connect Pro Developer: Good Resource for XML Web Services

Screen shot 2009-10-22 at 11.10.06 AM

I just came across a relatively new resource for developers integrating Connect Pro with various systems via the XML Web Services that have been in Connect Pro for a long time.  In response to a number of questions on connectusers.com about integration examples, this site was created to focus on providing clear examples of uses of the APIs.  For anyone beginning to wrap their heads around these services, I would definitely recommend following the blog.  You can reach it here:  http://www.connectbyexample.com/blog/

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Acrobat Connect Pro Freebie: Easy to remember URL with meetnow.in

Screen shot 2009-10-19 at 2.28.15 PM

Personal meeting rooms with Acrobat Connect Pro are one of the most highly appreciated features amongst our user community.  You can set-up a room, and use it again and again (a virtual office), without having to set-up a new URL each time like other solutions require.  The only complaint I sometimes hear from the community is that they have a very long URL to remember and communicate over phone, email, IM, etc…

To solve for that, we’re introducing a completely free service for Acrobat Connect Pro users.  Piggybacking off of the “url-shortening” services used extensively through Twitter and other social sites, we’ve setup a similar system at:  http://meetnow.in/connect/create.php

Using the service couldn’t be simpler:

  1. Go to:  http://meetnow.in/connect/create.php
  2. Enter in the URL of your personal meeting room
  3. Add a “path” to your new URL
  4. Click the magic button, and you’ll be presented with your new URL to copy/paste into email signatures, speak over the phone, etc…

The service works for any Connect Pro meeting URL (hosted by ConnectSolutions, Adobe, or on-premise), and is completely free.  We hope you enjoy, and if you like it, leave us a note in the comments below.

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Keep it moving.

I recently attended a webinar led by Ken Moley.  He offers consulting services through his company Webinar Success (www.wsuccess.com) and blogs regulary on all things related to web conferencing and on what it takes to create a compelling and effective presentation and deliver it over the web.

Ken gave this webinar alongside Adobe using Adobe Connect Pro but it was not the traditional or expected comparative, competitive fare that said how or why this feature works better in Adobe Connect v. Webex rather a more compelling presentation was made on what we all can do to use the features in Connect in other ways that promote more interactivity with the audience and keep everyone engaged in any meeting or presentation topic we might deliver.  He started with a quick multi-choice poll where everyone chose five of ten presentation points; the top five things you would like to discuss and the bottom five that are of lesser interest, and then spoke to those items in succession.

One of the first things I noticed in the Connect meeting room with Ken was a simple layout.  5 pods total.  Two on the bottom for chat (one for attendees to chat amongst themselves and the other to send questions to Ken) above that a share pod with a ppt file and to the left side the attendee list pod and a polling pod.  Now it is the polling pod asking two simple questions that is key here.  The choices were:  “This topic is interesting, keep going” and “We have covered enough on this topic, move on”.  This pod was open the entire time and as subjects moved forward and questions came in from attendees real-time feedback was being given to Ken and the attendees could see the vote percentages in real time too.  This was insturmental to keeping the presentation moving along as everyone had a voice in the pacing and content of the meeting.  Voices, questions and comments were also heard (read) in the chat pods as attendees shared the opinion and thoughts on why their presentations succeed or fail.  This constant, polite and professional dialog also kept the meeting flow moving right along and when question on one topic faded Ken led us all on to the next topic.  If your next Connect meeting lends itself to this type of format use polling in a similar fashion, not to sample final opinions on a subject but rather to promote dynamic interaction on the subject at hand.

The second thing I noticed was a lot of trust Ken had with the attendees. Having such open chat pods can invite passions to flame up and comments to get desultory and yet that never happened here during the entire hour.  Now he laid out the ground rules at the beginning and gave us all some guidance but things just went smooth and no one got out of control.  If someone had Connect has the ability to remove attendees from the room and of course the chat pods could always be closed but that was not needed here.  The biggest question I recall was “How do you prepare for holding such a meeting?”  All this real-time feedback and progress could cause your one hour meeting to last 35 minutes, some topics might not get the attention you think they deserve and you could run out of material before the meeting end time; and that’s okay.  If you are prepared to talk to the topics, you do so at the depth and scope prompted by the attendees and your audience has told you so then you have more than likely had a successful meeting.

The interactivity is also likely to bring up a few new topics you might choose to address in this meeting or use as topics in a future meeting.  Either way you engaged your audience and if they told you in real-time “move on” then keep it moving.  I cannot recall the last time I or any speaker was chastized for ending a meeting early. Can you?

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“Connect and Conserve” Program from Adobe Systems

gogreen_001

Adobe has just released a new program contributing money to school programs going green, and all you need to do to assist is sign-up for a free-trial.

Now your meetings are more meaningful than ever before. Because every time someone signs up for a free trial of Adobe® Acrobat® Connect™ Pro, we’ll donate twenty-five dollars to help a school go green.

To learn more about the program, Acrobat Connect Pro, and how to sign-up for a free-trial, go here

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Looping your Presenter audio

I was recently speaking with one of our customers and the simplest of concepts came up in our conversation, looping.  Either the entire presentation or just having some looping audio that serves as a background audio track whether its a standalone Presenter file from the Adobe Connect server or a Presenter file loaded into a meeting room.

Now looping the entire presentation is simple enough.  You can go into Adobe Presenter, choose Presentation Settings, Playback and select “Loop presentation” (see image #1 below).  This will cause the presentation to play in its entirety at the timing and settings you have established and when the final slide is reached it will automatically jump back to the beginning of the presentation.

Now setting up looping audio can be a bit more complicated but not impossible. The first thing to remember is that Adobe Presenter only supports one stereo audio track in the audio settings (see image #2 below).

What we have in image #2 is a small bit of audio on Slide 1 of our presentation. If you wanted that audio clip too effectively loop and play on every slide you could manually copy and paste the audio clip across each slide in the “Edit Audio” dialog (see image #3 below). Very tedious but it works.

Now do not go in there and drop an audio-only .swf file on the slides that will not work as you might expect. Each slide with the .swf file on it will treat that .swf file as a separate instance of the audio file and you will end up will a sort of infinite-loop. I think we called it singing in the “round” when we were camping and sitting around the camp fire where one person would start to sing and then a few seconds later the next person would start and so forth. This is not the type of audio playback you want to achieve in your presentation.  Perhaps in future versions of Presenter Adobe will make this easier or more intuitive but for now this is what we have to do.

If you have the time and want to do the work open up an audio editor like Adobe Soundbooth CS4, which supports multiple audio tracks and do some audio mixing or editing there.  You could have one track that is your background audio and another that is a voice-over, narration or other audio clip.  From Soundbooth, save or export the entire file as an .mp3 audio track and import that file into Presenter using the “import audio” setting.  I suggest importing to slide #1 and click ok.  Then go into the “edit audio” setting and adjust the slide markers (those little gray boxes with red lines that show you where one slide finishes and another begins) by selecting them and moving them left or right to overlap the audio waveform displayed in the dialog.  Ideally you keep the audio as brief as possible or use a very short background audio clip when doing this mixing in Soundbooth so that you do not run out of background audio before you run out of narration audio.

Also, Adobe has just released Presenter 7.0.5.  You can use the ‘Updates…’ option in Presenter to get the latest version or click here

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Acrobat Connect Pro Continues Leadership

source:  Adobe Systems

source: Adobe Systems

Adobe announced today that Gartner has once again placed Acrobat Connect Pro in the leadership quadrant of their annual web conferencing market research.  The quality of Acrobat Connect Pro’s solution, and its extensive use throughout the world contributed to Connect Pro’s continued leadership in this market.

From the release:

“Across a variety of markets, customers are using Connect Pro to improve their collaboration, communication and distance learning, while benefiting from bottom-line cost savings,” said Rob Tarkoff, senior vice president and general manager of Adobe’s Business Productivity Business Unit. “Connect Pro is unique in the marketplace as it avoids the technology hurdles found in other Web conferencing solutions, while providing the richest online experience available for highly-dispersed workforces, business partners, customers and students. We’re delighted to be included in the Leaders Quadrant.”

You can read the full release here.

[Update:  Ken over at WebinarSuccess has a link to the full report]

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Corporate Travel Declining 15% (no surprise)

We’ve seen a dramatic increase in web conferencing adoption and usage amongst our customers and partners, particularly as the economy has struggled and organizations look to save on one of the most readily quantifiable budget areas of travel.  The following link is suggesting corporate travel will fall off 15% this year, which when taking into account that the corporate travel sector represents nearly 40% of the overall travel industry size of $85 Billion, is very significant.

Corporate travel off 15%: ouch! | Gadling.com

Fortunately, real-time web conferencing provides a great alternative to travel.  Users can meet face-to-face with clients, partners, and employees without ever leaving their office or home.  This is more cost-effective, while also eliminating the down-time associated with traveling.

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A new look, a new product, new people and new customers too.

There have been a lot of things going on around here as you can tell from our new website.  We decided it was about time to give it a fresh look and to push the site live to correspond to our new product launch, Podium.

We hope you find the website more useful, attractive and informative. It is all still there just maybe in a slightly different spot or location; kind of like a new release of that desktop product you have used for years where the menus and options have changed or the keyboard equivalents have been re-assigned.  Well I don’t think we made such deep changes just a better and more functional site.

Podium. Where to begin. I suppose it all started when we had folks from across industries approach us about wanting massively large web events or broadcasts that went well beyond web conferencing or traditional web seminar models and capacities.  The questions were “Can we have a large event in the tens-of-thousands of attendee range and still keep the attendee engaged and involved, at a level and in a manner that the attendee chooses, or with only the select features we as the broadcasters might want utilized?”   Well many meeting, customer consultations, developer arguments, usability testing sessions and social networking and other feature discussions later we have a hit product up and running.

The tag line says it all:  Reach a global audience with your message through highly engaging, highly scalable webcasts. High Def quality audio and video with a global reach across Mac, Windows and UNIX in an environment that is FISMA compliant (that means the Federal Information Security Management Act for the implementation of and compliance with secure data management – it a government thing) that basically means really, really secure.  We put many hours of development, testing and Q&A into Podium to date with more to come as the product evolves and that word evolves really speaks to our development philosophy. Our team members have backgrounds with various software and hardware companies and we made a committed decision to have Podium evolve with new features as we can implement, test and deploy them and not get stuck in the product release cycle that so often bogs down software companies.  We are also not going to keep the product in beta forever it’s out there now and ready to use.  So many thanks to our initial “guinea pigs”, partners and testers that helped us get to this point.

While not a new product it’s a new name and go-to-market attitude with Managed Services for Adobe Flash Collaboration Service; what we formerly referred to as FlashGrid.  Why the change?  All around allot of people reaching out to us thought that perhaps we had a different flavor or technology as it relates to the Adobe Flash Collaboration Services and we don’t’ – We just let you deploy your AFCS applications in a much bigger way.  So to clarify that issue and reinforce that if you have an application that needs to scale in a really big way (that means global), across your enterprise (that means deliver to tens-of-thousands) and do so on a global basis (that really means a global basis like worldwide) in a safe secure, environment that has years of deploying such applications and frameworks than our Managed Services for Adobe Flash Collaboration Service are for you.  We still recommend that you start with Adobe for developing your application and testing it during the proof-of-concept stages but when you are ready to deploy and GO BIG and make some serious dollars and generate lots of traffic give us a call.

New People!  This may be the best part of being part of the connectsolutions team, you work with highly energetic and creative people and we are always looking for a few good people to join us.  If you think you might fit in on our team check out our careers page and see what opening we have and send us your information.  We have a growing business and our recent hires are great new additions to team that have a fanatical commitment to customer service and success.

New customers too!  Well I cannot and do not name drop but if you look at our solutions portal you can see a partial list of our ever-growing customers in both government and enterprises markets; my favorite part of the word enterprises is that it means tens of thousands of people are using a solution that makes their day-to-day work and collaboration easier.  That tells me that not only are there lots of new things going on around here at connectsolutions but also with our global customers too. Glad to see that we are all so busy in these challenging times and using our resources so effectively it is a great new day!

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New Services, New Website

The company has been busy this summer on a number of fronts, and I’d like to take a moment to capture some highlights here.

New Site Design & Content

New Site Design & Content

We have updated the website and associated content to better reflect the work we have been performing for our customers and partners.  The old website hadn’t changed since its initial launch two years ago, and given the set of new solutions we have developed since then, this update was overdue.  I encourage you to browse through it and learn more about what we’ve been doing with our existing customers, and if you are evaluating real-time collaboration opportunities, I believe you’ll find we support the full spectrum of your current and future needs.

Deliver your message to thousands

Deliver your message to thousands

We have recently launched ConnectSolutions Podium, a webcasting solution that enables organizations to reach audiences over the internet without the technical barriers and high costs usually associated with webcasting.  Podium compliments Acrobat Connect Pro with support for very large meetings, and we will be sharing more about this platform over the coming weeks.  For now, please read more here.

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