There are a number of exciting announcements happening at Adobe MAX this year, but one that is near and dear to ConnectSolutions is focused on Adobe LiveCycle Collaboration Service. LiveCycle Collaboration Service is the new name for what was once Adobe Flash Collaboration Service (and for early followers, CoCoMo), and with today’s announcements, it is now commercially available in two forms:
Using the Adobe® LiveCycle® Collaboration Service, organizations can easily build and deploy rich Internet applications (RIAs) that include real-time, multiuser collaboration tools. This means that your organization can explore opportunities to:
- Easily integrate text chat, whiteboard, webcam, and VoIP functionality.
- Rapidly build and deploy applications with the complete SDK.
- Manage user and session data.
- Host applications in a managed environment.
A datasheet is available here from Adobe on the overall capabilities of LiveCycle Collaboration Service.
I’m excited to announce the immediate availability of a new service from ConnectSolutions that enables a customer-collaboration solution designed to maximize sales initiatives, improve customer satisfaction, and deliver incremental contribution to the bottom line. connectyou.me provides a real-time channel for customers, partners, and employees to reach the right people within your organization, and is based on the award-winning Adobe Acrobat Connect Pro.
The solution supports a variety of use-cases for online web communication, and provides a significantly differentiated service. Prospects visiting your website or responding to an email campaign can collaborate in real-time with available sales representatives over the web to close business more efficiently. Customers requiring assistance can be connected to your support representatives for real-time incident resolution. Employees requiring assistance can be connected to internal help-desk resources for quick resolution to their questions or issues. connectyou.me provides a real-time communication channel to empower organizations to reach more people while making employees more productive at lower costs.
connectyou.me works with all deployments of Acrobat Connect Pro, including Adobe-Hosted, ConnectSolutions, and on-premise deployments. The service integrates with existing CRM systems such as salesforce.com and Siebel to provide an integrated, multi-channel view of your customers, employees, or partners.
If you are interested in seeing the service in action, please feel free to view a demonstration, or visit connectyou.me for additional information.
