Archive for the 'General' Category

Rethinking Business Travel

http://www.flickr.com/photos/andrei_dimofte/

http://www.flickr.com/photos/andrei_dimofte/

Americans logged 694 MILLION business trips in 2008. That’s a lot of missed flights, late check-ins, and time away from family and friends. Believe it or not, 694 million business-related trips represented a decrease of 12% from 2007, and with the economic woes of the past few years, that trend is continuing. The days of traveling for large conferences (think global sales kickoff in Vegas) are also increasingly scrutinized, and as a result, were down 14.5% in 2008. Fast-forward a bit, and you know that today’s economy and travel experiences are met with fewer flights available, at increased costs, with heightened security processes, making for a stressful and unproductive “travel experience.” But wait…there’s more! Nearly a quarter of a billion of the above business trips were conducted by Sales and Management positions within the US. For sales people, this means time away from being productive…even time offline while your competitors hammer away at your leads and customers.

Imagine the impact of saving 2-3% of that expenditure and investing in R&D, or employee benefits, or customer-service programs! It’s time to rethink business travel…

There is incredible value in being face-to-face with customers, but physically being there comes at a cost as described above. With real-time collaboration capabilities provided by ConnectSolutions, millions of meeting minutes are delivered everyday from the comfort of offices, homes, or vacation spots we’ll pretend we’re not at. These virtual meetings and events provide extremely effective face-to-face experiences without the travel, and without the hassle.

Many organizations are spending 5% or more of their gross revenue in business travel. Imagine the impact of saving 2-3% of that expenditure and investing in R&D, or employee benefits, or customer-service programs! It’s time to rethink business travel…

For a great resource on travel expenditures and statistics, please take a look at Business Travel Market Metrics by IHS Global Insight (http://global.ihs.com/), which was the source for the above stats.

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Connect Pro on a Bus

Not sure if it is the case in your neck of the woods, but ads for the Connect Pro Connect and Conserve campaign have been popping up all over the Bay Area. Saw this ad on the side of a bus yesterday.  The neatest part of Adobe’s campaign is that they donate $25 to schools to help them become greener every time someone signs up for a Connect Pro trial.  So now’s the time to spread the word and tell your friends and colleagues about Connect Pro and get them to try it for themselves.  Not only are you finding ways to help make them more productive, but you’ll be doing something good for the earth and for our youth.

Connect Pro Ad

Connect Pro Ad

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Welcome to Cyrus Mirakhor!

I am very excited to announce a new member of the ConnectSolutions family today!  Cyrus Mirakhor has over 12 years experience in real-time web communication technology and IP based video communications, and joins the company to work directly with our customers and partners to ensure their success with ConnectSolutions platform and technology.

Prior to working with ConnectSolutions, Cyrus was a Collaborations Architect where he managed on number of installations of Adobe Connect Pro for the NIH (National Institutes of Health), DISA (Defense Information Systems Agency), RAND  Corporation, General Dynamics, and the DOE (Department of Energy). A specialist in streaming media and video teleconferencing networks, Cyrus designed and integrated video communication networks for the NIH,   NARA (National Archives and Records Administration), and the NRC (Nuclear Regulatory Commission). His career in the IP based communication arena started in 1998 when he was put in charge of integrating the NIH’s first PACS (Picture Archiving and Communications System)  for the Clinical Centers Department of Radiology. Cyrus holds a bachelors degree from George Mason University, Masters Certification from George Washington University, and currently resides in Los Angeles.

Welcome Cyrus!

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Free Acrobat Connect Pro Tools

ConnectSolutions has produced a few tools over the past two years that come in handy for regular users of Connect Pro. All of these are completely free, and we hope you enjoy:

MeetingPulse - Real-time Metrics on your Desktop

MeetingPulse - Real-time Metrics on your Desktop

MeetingPulse: A desktop application providing easy access to your Connect Pro meetings, reports, and notifications (toasts) when users enter any of your meeting rooms

ConnectMonitor Screenshot

ConnectMonitor Screenshot

ConnectMonitor:  A desktop application that pings your server using a specific monitoring point to verify all is well.

A pleasant beginning to every meeting!

A pleasant beginning to every meeting!

QuickMeeting:  A pleasant beginning to every meeting!  See a tutorial on connectusers.com available here.

Looking for something else?  Have a great idea, but don’t know much about how to make it work with Connect Pro?  Drop us a line in the comments and we’ll follow-up!

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New Additions to the Team!

We’re excited to be able to welcome Thomas Person and Alfonso Hooker to the ConnectSolutions’ Team!!!  Both bring highly relevant, deep industry experience to the ConnectSolutions team, which will allow the team to deliver the most reliable, scalable, and secure deployment model for Acrobat Connect Pro and related solutions.

Thomas Person is a 20-year veteran of interactive multimedia development, and has traveled and spoken internationally on the benefits and virtues of technology in the area of on-line learning, training, collaboration, and content development.  Previously with Adobe (formerly Macromedia) for 10 years, Thomas joins ConnectSolutions as an evangelist to promote our products and services, and ensure overall customer success with our solutions.

Alfonso Hooker joins the company after more than 13 years as a Manager and Senior Systems Administrator.  Alfonso’s areas of expertise include many of the platform technologies that form the QuickConnect platform, including VMWare, Linux, Cisco, and Windows.  Alfonso brings a wide array of enterprise computering experience to the team including large storage and clustering technologies.

We are really excited to be able to work with Thomas and Alfonso, and we know our customers and partners will be too!

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We’re Hiring

We are in the process of looking to find several talented people to join the team and deliver our focus on customer success with Acrobat Connect Professional and related technology. This is a chance for individuals to gain exposure to happy customers, cutting-edge technology, and global infrastructure. To learn more, or recommend someone for the available positions, please read on… Job Postings

And if the following sounds like you, we want to talk to you immediately:

… a Windows and Linux hacker, MySQL and SQLServer expert, performance and networking specialist, and excellent scripter
… someone looking for challenging, cool problems to solve, in an engineering-driven environment
… someone who likes taking things apart in your off hours to see how they work, just as much as you like putting them back together when youíre done
… someone who gets great satisfaction from making customers happy, by building systems that are faster, more reliable, more maintainable, and more available

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Did You Know: Instant Tracking and Email Alerts of Presentation Views

File this feature under incredibly useful but virtually unknown.  Acrobat Connect (and Macromedia Breeze, and Presedia before that) has a great feature for tracking presentation views by individuals.  If you are a sales rep, and want to be alerted when a customer has viewed a customized proposal presentation you provided, or a support rep who wants to be alerted when an individual has reviewed a technical presentation, then Acrobat Connect’s "Email Link" feature is a great tool for instant notification of presentation views.  Here’s how to use it:

  1. Log in to Acrobat Connect and go to your Content Library
  2. Select a piece of content, and view its "details"
  3. There is a navigation option called "E-mail Link"
  4. Enter in the email address you would like to send the presentation to, along with any custom email contents you’d like to include.
  5. Send away!

What Happens Next?

Acrobat Connect sends the email to the individual.  The email includes a custom link that, when clicked, takes the user to the presentation (or content) for viewing.  That custom link ALSO tells Acrobat Connect to send you an email alerting you to the fact that this person has just viewed your presentation.  You can then follow-up with the individual immediately or later, knowing that they have viewed the content and may be interested in your products/services/content.

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Welcome to the ConnectSolutions blog

Welcome to this blog about ConnectSolutions. This blog will cover a variety of topics related to web communication, Adobe products including Acrobat Connect, AIR, and Flex. If you are interested in learning more about ConnectSolutions, here are a few resources:

Thanks,

Michael and Chris

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