Archive for the 'General' Category

ConnectSolutions CEO Interviewed by Mixergy

Andrew Warner of Mixergy recently interviewed CS CEO/Co-Founder Michael Fitzpatrick. You can find the full interview here.

Michael and Andrew discuss the history of ConnectSolutions,  from the acquisition of venture capitol money, the signing the company’s first client, the track to profitability, and the continuing growth of the company.

In the interview, Michael talks about ConnectSolutions commitment to “insane, passionate customer service” for our customers in enterprise and government.  He also talks about the time commitment and sacrifice required of entrepreneurs, “every 3am phone call — we know about it.”

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Project Unicorn

While ConnectSolutions co-founder/CEO Michael Fitzpatrick was out of the office, the rest of the staff at ConnectSolutions embarked on an important mission to renovate his office.

Some have argued that this endeavor, dubbed “Project Unicorn”, was in retaliation to Michael (allegedly) hiring an Austin Powers impersonator to provide a singing telegram to our CTO, and fellow co-founder, on his birthday. No one has gone on the record either confirming or denying this motive.

The aformentioned Austin Powers impersonator

The aformentioned Austin Powers impersonator

Local San Francisco muralist Micho was commissioned to design the unicorn mural, while other staff organized the procurement of important hardware, like the pink “Inbox”, the Jonas Brothers Pillow, and the Twilight poster.  Additionally, staff from our office around the country were kind enough to ship props to headquarters, to be incorporated into this artistic display.

Unicorn_before

Micho puts Operation Unicorn into action

Aside from the leadership, skill, and tolerance of Micho, this was effort by the entire ConnectSolutions team.  All the creative work on the windows, and the non-unicorn walls poured out of the hearts and minds of staff at ConnectSolutions.  When you see those walls (coming in a follow-up post), I think you’ll agree that this was truly a labor of love.

Michael's Arrival...

Michael's Arrival...broadcast to our remote employees in HD using ConnectSolutions Podium

Keep an eye out for a documentary on this important project.  I know you will find it both enlightening, and inspiring.

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Michael Fitzpatrick interviewed by Robert Scoble

Check out this great interview of ConnectSolutions CEO Michael Fitzpatrick. The interview was conducted by Robert Scoble from Building 43 and Scobleizer blog.

The two discuss the future of streaming video and web collaboration, and what sets ConnectSolutions apart from other competitors. Here are some highlights:

  • A premium, full-screen capable HD webcasting product, that works on PCs, Macs, and iPhones
  • Web collaboration in a secure environment
  • A discussion of how our customers have used social media like Twitter and Facebook to increase audience size
  • How ConnectSolutions’ focus on customer service helps ensure customer success by focusing on providing real-world customer solutions
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ConnectSoutions Summer Reading List

ConnectSolutions employees were asked to email the names of the books they are reading this summer, to create our first-ever Summer Reading List. Here’ what they said:

The Backchannel by Cliff Atkinson. “The premise of this book is how people who give public presentations can leverage backchannel conversations happening on Twitter to monitor audience response and respond in real time to questions, concerns, or comments that may come up.”

Dragon TattooThe Book Thief by Markus Zusak. “It’s a book set during World War II in Germany and written from death’s perspective.  It’s an “I can’t put it down” type of book, I’m loving it!”

The Girl with the Dragon Tattoo by Stieg Larsson. “I don’t read much, but this thing is addicting!  If you read just one book this year about a disgraced Swedish journalist and a crazy rich industrialist … make it this book!”

Slide-ology by Nancy Duarte. “A great book about making more engaging presentations.”

The Culture of Collaboration by Evan Rosen. “Our business is not just technology.”

The Catcher in the Rye by J.D. Salinger. “I think I’m the only person in the world that didn’t read this in high school—so I’m finally getting around to it.  Teenagers are obviously angry and/or depressed, but that kid is BITTER!”

The Lost Symbol by Dan Brown.one-fish-two-fish

The Help by Kathryn Stockett.

One Fish Two Fish Red Fish Blue Fish by Dr. Seuss [Don't worry, this book was suggested by a team member with young children]

The Blood of Flowers by Anita Amirrezvani

Comment on this blog, and let us know what books you are reading this summer!

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Rethinking Business Travel

http://www.flickr.com/photos/andrei_dimofte/

http://www.flickr.com/photos/andrei_dimofte/

Americans logged 694 MILLION business trips in 2008. That’s a lot of missed flights, late check-ins, and time away from family and friends. Believe it or not, 694 million business-related trips represented a decrease of 12% from 2007, and with the economic woes of the past few years, that trend is continuing. The days of traveling for large conferences (think global sales kickoff in Vegas) are also increasingly scrutinized, and as a result, were down 14.5% in 2008. Fast-forward a bit, and you know that today’s economy and travel experiences are met with fewer flights available, at increased costs, with heightened security processes, making for a stressful and unproductive “travel experience.” But wait…there’s more! Nearly a quarter of a billion of the above business trips were conducted by Sales and Management positions within the US. For sales people, this means time away from being productive…even time offline while your competitors hammer away at your leads and customers.

Imagine the impact of saving 2-3% of that expenditure and investing in R&D, or employee benefits, or customer-service programs! It’s time to rethink business travel…

There is incredible value in being face-to-face with customers, but physically being there comes at a cost as described above. With real-time collaboration capabilities provided by ConnectSolutions, millions of meeting minutes are delivered everyday from the comfort of offices, homes, or vacation spots we’ll pretend we’re not at. These virtual meetings and events provide extremely effective face-to-face experiences without the travel, and without the hassle.

Many organizations are spending 5% or more of their gross revenue in business travel. Imagine the impact of saving 2-3% of that expenditure and investing in R&D, or employee benefits, or customer-service programs! It’s time to rethink business travel…

For a great resource on travel expenditures and statistics, please take a look at Business Travel Market Metrics by IHS Global Insight (http://global.ihs.com/), which was the source for the above stats.

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