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As virtual presentations become ubiquitous, and more and more attendees complain how dull they are, one has to ask the question: how do we present better virtually? How do we capture and sustain attention? At Connect Solutions, we have the perfect technology in place to reach tens of thousands of viewers. But how do we ensure they are really watching? And how do we make that event worthwhile? To find answers, we interviewed Dr. Carmen Taran, from Rexi Media, the authority in virtual presentation skills. Rexi Media has discovered the magic formula for successful virtual presentation skills.

NOTE: Rexi Media is delivering an advanced Presentation Skills workshop in Washington DC on March 22^nd, 2010. To obtain a discount, follow this registration link and use the code REXIFY at checkout. To find out more about presentation skills, download the recent Rexi iPhone app, titled PresenterPro.

Cory Lovell: Audiences often voice unfavorable opinions towards virtual presentations. What is missing?

Carmen Taran: Edge, energy, and emotion. This is a mandatory formula for any presentation. The “edge” part is often catered for because most industries are adding edge through advanced technology. For instance, computer scientists are working on enabling us to turn different surfaces into touch screens. Soon you will be able to have a chat window right on the breakfast table. Medical technology is now prolonging life spans. Soon you will be able to celebrate your 200^th birthday. Connect Solutions can bring HD video broadcasts right to your desktop. Soon, you will be able to reach 100,000 people with a presentation. As you can see… there is lots of edge through technology. However, being able to send emails using your shower wall, or to outlive turtles, or talk to very large audiences is not sufficient; you still have to have something meaningful to say and be able to say it with just the right energy and emotion. It’s what completes the formula to sustain attention.

Cory Lovell: How do you get to just the “right” balance of energy and emotion in virtual presentations?

Carmen Taran: Content design and delivery style. Neglecting one or the other is an invitation to audiences to multitask. Content design should involve the writing of a powerful script, intended for the mind and the heart; it should also involve the creation of enticing media, such as PowerPoint slides, graphics, animation, and, video. Unfortunately, audiences have been hit with too much “sameness”. How often do you see the typical PowerPoint slides, with the typical robotic language of bulleted text? And how often do you see graphics purchased from a stock database, showing people shaking hands or looking through binoculars into the future? Mediocre content design leads to mediocre presentations, regardless of how powerful the technology.

Another culprit for sameness is the use of templates. Templates are great for ensuring consistency in branding and cutting design costs, but are not always conducive to creativity or aesthetics (both important for adding energy and emotion). I remember a great TV ad, which showed the owner of a hair salon placing a banner outside his business, advertising “$6 Haircuts”. A competitor next door saw the banner, and instead of being bummed that he could not compete on price, he placed this banner above his salon: “We fix $6-haircuts”. We witness the same in presentation design, especially for virtual presentations. A lot of companies come to us to “fix presentations designed with templates”.  Remember: If you’re using generic stock photography and templates, you are more at risk. It’s worthwhile to invest in good design if you want to sustain someone’s attention.

Cory Lovell: I know you always advocate the importance of aesthetics in presentations…

Carmen Taran: Yes, aesthetics as defined by a harmonious blend of text, graphics, lines, shapes, colors, and textures, attracts attention and invite users into a space that they want to share. In which room below would you rather spend some time to read and relax? It’s the same with presentations: strive to show viewers areas that are balanced, pleasing, and harmonious. No longer distinctive, PowerPoint slideware has become stigmatized by mass-manufactured graphics and hurried thoughts expressed as bullets. Research shows that products perceived as beautiful are considered more useful and are used for longer periods of time. Imagine the return on investment then for your presentations if your viewers go back to them frequently and for longer periods of time. Imagine how that could impact your persuasive power. Aesthetics is a silent sales partner.

"Aesthetics is a silent sales partner."

Cory Lovell: What about delivery style in virtual presentations?

Carmen Taran: It’s a fallacy that good face-to-face presenters are good virtual presenters. Additional coaching is needed for virtual presentations, particularly in the areas of audience participation, vocal variety and media training. Maneuvering chat boxes, polling questions, and interactions with media files such as Flash can add participation, which implies action, which implies attention. Melody, pitch, articulation, pace, pauses, and volume – all these are necessary to force the ear to listen. Some presenters think vocal variety happens naturally. This is an illusion. Practice and feedback from a qualified coach lead to an attractive voice. As webcasts become more prevalent, presenters need media training. This should be mandatory. For instance, in video, knowing where to stand in relation to PowerPoint visuals or other presenters is crucial because the right-hand side of the screen is dominant. Other details such as how to use the microphone, where to look, what to wear, and how the camera perceives your posture, are just a few of the elements that contribute to a well-done webcast. Given that most presentations these days are recorded, everything about that event will live forever. With adequate coaching, you will be excited when peers, bosses, potential employers or future spouses access those recordings.

Cory Lovell: Once the excitement of the virtual technology wears off, how do presenters still add edge?

Carmen Taran: With a little conflict. Conflict generates cognitive tension, which in turn generates attention. Throw your viewers off a bit. I remember listening to a presentation that started with “Follow your heart, says your brain”. Or another presenter who said “Once upon a time an ethicist had a brilliant idea for a prison. Today we all live in it.” This kind of unexpected, incongruous information gets attention immediately. I remember buying a bottle of juice just because the label on the back told me how the ingredients would fight off bad molecules, the kinds that “trash your cells like rock stars trash hotel rooms”. Do you feel the edge, energy, and emotion? Compare that to a label that advertises a refreshing drink. A tiny touch of conflict can be created with visuals. For instance, if you had to speak to an audience on the topic of trust, which slide below would capture attention and pique interest more?

"A tiny touch of conflict can be created with visuals"

Cory Lovell: Overall, how can presenters generate more energy and emotion?

Carmen Taran: Chemistry. Presenters need to feel something for the content they deliver. Presenting well is a bit like being in love. The closer you feel to the material you’re disclosing, the more energy and emotion you exude. When there is chemistry, you can also find what’s juicy about your content and squeeze it in your presentation (versus presenting whatever has been given to you). Don’t present out of obligation or speak on matters that are not appealing to you. Get excited about something when presenting, even if it’s just about presenting itself. The difference between one speaker’s good presentation and another’s bad one is just that: chemistry.

Rexi Media is delivering an advanced Presentation Skills workshop in Washington DC on March 22^nd, 2010. To obtain a discount, follow this registration link and use the code REXIFY at checkout. To find out more about presentation skills, download the recent Rexi iPhone app, titled PresenterPro.

A large number of our clients have come to us recently asking us for advice on how to achieve a level of higher quality video with their Connect Pro meetings and Podium Webcasts.  I think a big reason that this is coming up so often is that customers are seeing how everyone seems to have an online video presence these days.  Video on the web has clearly reached its tipping point and entered the mainstream.

In this post, I’ll examine the first key area of achieving higher quality video, the encoding setup. The timing of these customer requests couldn’t be better as we are in the midst of building out a mini-studio in our Emeryville office, so our expertise around the various options is very fresh in our minds.  The encoding setup you choose is a crucial decision point. If you can’t get good, reliable video from the source, then it obviously won’t be good for those consuming it on the other end.

Up until now, organizations have largely stuck to capture card solutions, where a video capture card is integrated with an existing desktop PC that you plug your camera into. This model works fine for some customers, but sometimes, as we have found, you can run into incompatibilities between your computer and the capture card resulting in “the blue screen of death” or other crashes. We have moved to recommending hardware/appliance-based encoders to customers who have committed to using video. These hardware encoders, made by companies such as ViewCast, Digital Rapids, and Inlet, have really matured in the past few years and come down to a price point where not just leading-edge or large organizations can justify the expense. The real advantage of these hardware encoders is that they are built only for streaming audio and video. So no need to worry about CPU utilization, having enough RAM, or OS incompatibilities. These devices are truly plug and play–plug your camera in one end, plug an internet connection in the other, and you are just about ready to go. The other key advantage of these devices is portability. Many include integrated preview screens or have connections out to monitors, keyboards, and other USB-based peripherals. This allows you to take the encoder on site or into the field, something that is not easily achievable with a capture card solution.

In working with customers and through our own process, we’ve come up with four alternatives to explore when choosing your encoding setup:

To walk through each of these options in depth, download this document.

If you use your Connect meeting room in conference rooms, auditoriums or venues where the sound system and microphones are professional grade it can often be a challenge to get the XLR standard audio connectors into your computer; unless you have a true desktop with a solid sound card, as laptops are usually all Firewire and USB.

Ryan Monger at Adobe just put this great article up at ConnectUsers.com on the X2u XLR-USB Signal Adapter for getting that great quality audio down from those XLR systems into the USB connection on your laptop without requiring a dedicated sound card.

Check out the article and all of the ConnectUsers.com website as it has tons of resources around Adobe Connect Pro.

Just wanted to put a few quick comments up here on this newest development from Adobe regarding the Adobe Connect Platform.  These are exciting times.  I remember years ago first seeing “skunk works” projects, if you will, of getting limited Adobe Connect functionality on certain specific mobile device that used very specific versions of the Windows mobile platform.  Now getting some of the best parts of Adobe Connect Pro collaboration on an iPhone – Wow!

The definitive article on this from Alistair Lee at Adobe systems can be found here at the Connectusers.com.

Connect Pro Mobile for the Apple iPhone

I hope this is just the beginning of such developments and innovations around the Connect platform enabling users to communicate, collaborate and even learn in the mobile manner that best suits their needs.

These efforts truly go a long way toward making Adobe Connect Pro the tool of mass instruction and collaboration.

As I am a Blackberry user and not an iPhone user this does make me consider purchasing one or at the very least borrowing my wife’s iPhone and trying out Connect Pro Mobile once Adobe makes it available to the public.

I am sure as this effort moves forward more Connect Pro features and enhancements will be made available on this mobile platform. The mere idea that I can be involved in a Connect Pro meeting from my phone; in addition to my Mac, my tablet and Windows PC , just makes me smile.  Having to cart around all these other much larger devices is not all the much fun. Besides, I always have my phone with me and it starts up a whole quicker than my computer too.

ConnectSolutions is pleased to announce that we have begun to offer FREE training to all our customers and their registered users in re-occurring one-hour sessions that cover all modules of the Adobe Acrobat Connect Professional server platform.  We know many of our customers have been using their Connect accounts for all sorts of meetings and collaborative sessions to the tune of millions of minutes a month but sometimes there is that one thing, that one feature or that one aspect of Connect that they are unsure about and often asking for help or skimming through the user-manual is just not something they do to for whatever reason.  I understand as the manual is not the most interactive format and sometime asking an instructor about one feature leads to another question and another and sooner than you realize you are a Connect expert and answering question for your friends and colleagues.

Our free training registration portal is located here:  http://www.connectsolutions.com/training/ and is open to all our customers.  We have scheduled the sessions to be focused one hour periods that will be recorded and can be referred back to for your follow up or that of your colleagues or entire organization.  The best part; well okay maybe the second best part, is that the sessions can also be customized (that makes the FREE part the best I guess) to a very specific topic or feature and we will create a unique classroom training session for you and your colleagues within your organization that is only open to your organization at a time that is mutually agreeable to all of us.

We are fanatical about customer support, service and satisfaction and if our scheduled sessions interfere with your work day let us know an we can arrange a special traning session just for you!  Check out the traning portal for the current schedule and to register for the sessions.  If you think a custom session would be better for you and your team contact our team evangelist (tom@connectsolutions.com) and lets get everyone up to speed on how to best use those Connect accounts!