Archive for the 'web conferencing' Category

Page 2 of 8

Exciting Progress with AFCS

One of the core pillars of our one-to-one, contextual collaboration solution is Adobe’s Flash Collaboration Service.  We have a unique partnership with Adobe Systems were we are able to deploy, develop, and deliver AFCS-based solutions hosted on our QuickConnect platform.  Today, Adobe announced several exciting developments around AFCS, including:

  • Rosetta Stone is leveraging AFCS for collaborative language learning
  • AFCS is now available for Adobe Flash developers (removed the requirement to use Adobe Flex framework).

The first announcement is a great validation of the opportunity organizations have with AFCS, and the second announcement significantly broadens the potential development community for AFCS.

  • Twitter
  • Google Reader
  • Facebook
  • Digg
  • Share/Bookmark

CUSTOM, Custom, custom…

As we all know there are some great customization options available to you on the Connect server to brand and reinforce a consistent look and feel across your enterprise.  The Connect Central UI, the Connect login portal and of course the Connect meeting room can all have custom colors, logos, menus and URLs applied to the graphic elements that truly differentiate the Connect server and meeting room experience from all others in the space.

But can more be done?  Can we go beyond the “Customization” tab put forth by Adobe Acrobat Connect Professional? Sure and here are a few ways to customize your meeting rooms.

One of my favorite ways to customize a meeting room is to use the “Room Background” setting in the menus: Meeting / Room Performance and Appearance / Room Background.  Use an image file, like a .jpg or better yet a .swf file for a more expressive or animated experience.  My preference is for that which works best as a room background and depending on your skills, experience or content on hand one format might be better than the other. Remember you need to upload these files to your Connect server before you can load them into the meeting room; you cannot load a “Room Background” from your desktop like you might upload a file into a meeting room share pod.

For images I get the best results with a .jpg file at 1024 x 768 pixel size image with a modest amount of compression applied to it.  Use whatever image editor you prefer.  I use Adobe Fireworks but that other image editor they have is fine too and probably has more expressive capabilities.

For .swf files I use either Adobe Flash or Adobe Illustrator and publish them and Flash Player 9 files.  If the background was created in Adobe Illustrator I use an 800 x 600 canvas and then just get creative.  The design capabilities of Illustrator are exceptional. Crisp text, the effects, the range of colors and the object options make all the things you create very clean and professional.  If I have something created in Adobe Flash I follow a few basic rules. 1) actionScript 2.0 only and keep the coding to a minimum, 2) when using actionScript I never reach for resources outside the authoring file (can you? Yes. However if you get all complicated and dynamic it can makes things really slow down in the meeting room),  3) I keep the animation to a minimum as it can be distracting and since other pods are going to cover the background it might go from distracting to annoying, 4) don’t use the components that require Flash Player 10 or actionScript 3.0 and finally 5) TEST, Test, test.

You really need to test your .swf files whether from Adobe Illustrator, Adobe Flash or any other tool that outputs .swf files.  Not all authoring tools and vendors create the same quality of .swf file output.  Using a room background while similar to loading a .swf into a share pod is not exactly the same.  So test you room backgrounds in your meeting rooms and if it is an animated .swf let it run for a few minutes and then open pods, switch layouts and make sure your wonderful creation is not impacting your meeting room in an unexpected way.

Okay room backgrounds are great but what else is possible?  You can begin by using the share pod to upload a PPT files, .jpg, or .swf file that has our organizations brand, logo, crest or your personal photo; then I typically delete the entire name from the pod title bar.  Yes it can be blank but it does make it more difficult to locate later if you close the pod.  If you use blank spaces (the spacebar) in the titles the same difficulties apply.  Remember to save your meeting rooms as room templates once you are happy with your customization so that you can have that consistent custom experience and so can all of your meeting room hosts.

Make your own custom pods!  This is the highest level of customization that you can achieve. You do this and do it well you are a true Connect Master.  Alistair Lee at Adobe is one of those masters but he may never admit it. Check out all his creations at the Acrobat Connect Pro Exchange which is really a tribute to Alistair and his productivity as a developer.  Of course, ConnectSolutions is not standing on the sidelines we have developed a few custom pods for our customers and will be coming to market with a few of them in the near future. Keep checking our website for more details.

Okay go forth and customize your Connect experience – your server, your meetings and your events.  Adobe Connect provides many wonderful UI elements but with a little time and effort you can create a tailor made experience that exceeds the out-of-the-box offering.

  • Twitter
  • Google Reader
  • Facebook
  • Digg
  • Share/Bookmark

Going Green = Lowered Travel Costs

If you haven’t been to the Connect Pro Community Site ConnectUsers.com this month, then you might have missed the new Topic of the Month on Green Web Conferencing and eLearning.  When web conferencing vendors started talking about enabling organizations to “Go Green” a few years ago, I have to admit I was a skeptic.  It just seemed like another way that marketers were trying to convince organizations that they needed to invest in their products.  But something funny happened along the way, organizations realized that one of the chief ways that web conferencing enabled them to be green was by drastically reducing travel, which in turn, resulted in unexpectedly high savings to their bottom line. In addition to this, employees became more productive as the downtime associated with travel was reduced or eliminated.

I have heard myraid stories about organizations who have significantly increased their web conferencing usage due to “no travel” restrictions mandated on employees due to the current economic downturn.  Some organizations have even transformed long-standing in-person events like an annual Sales Conference where 10,000 people fly into Las Vegas, into virtual, online events this year.  What’s more is that there is anecdotal evidence that these organizations are looking at maintaining this model even once the economy recovers due to positive feedback from both attendees and organizers.

While this reduction in business travel is certainly not good news for the airline industry, it is definatly good news for the Earth, and also for those of you already using Web Conferencing; for as more and more people become confortable with the idea that, in most scenarios, meeting virtually can be just as effective as meeting in-person, the more benefit you are going to receive from your investment.

  • Twitter
  • Google Reader
  • Facebook
  • Digg
  • Share/Bookmark

Adobe Topic of the Month: Secure and Scalable Web Conferencing

There’s a helpful discussion on managing secure web conferencing with Acrobat Connect Pro available on the connectusers.com site available here:

Topic of the Month, April 09, Secure and Scalable Web Conferencing – Adobe Acrobat Connect Pro User Community

From the site:  “With an ever growing list of security standards and compliance initiatives that IT applications must adhere to, deciding exactly how to set up your Connect Pro account can be a confusing. Similarly, as your implementation grows so do the demands on providing a platform that is going to scale with increased usage. This month we’ve decided to focus on helping Connect Pro administrators configure your deployments to best meet these increasing demands and provide tips and tricks for end users on managing meeting security.”

  • Twitter
  • Google Reader
  • Facebook
  • Digg
  • Share/Bookmark

Real-time Customer Collaboration with ConnectYou.Me

cyme

I’m excited to announce the immediate availability of a new service from ConnectSolutions that enables a customer-collaboration solution designed to maximize sales initiatives, improve customer satisfaction, and deliver incremental contribution to the bottom line.  connectyou.me provides a real-time channel for customers, partners, and employees to reach the right people within your organization, and is based on the award-winning Adobe Acrobat Connect Pro.

The solution supports a variety of use-cases for online web communication, and provides a significantly differentiated service.  Prospects visiting your website or responding to an email campaign can collaborate in real-time with available sales representatives over the web to close business more efficiently. Customers requiring assistance can be connected to your support representatives for real-time incident resolution. Employees requiring assistance can be connected to internal help-desk resources for quick resolution to their questions or issues. connectyou.me provides a real-time communication channel to empower organizations to reach more people while making employees more productive at lower costs.

connectyou.me works with all deployments of Acrobat Connect Pro, including Adobe-Hosted, ConnectSolutions, and on-premise deployments.  The service integrates with existing CRM systems such as salesforce.com and Siebel to provide an integrated, multi-channel view of your customers, employees, or partners.

If you are interested in seeing the service in action, please feel free to view a demonstration, or visit connectyou.me for additional information.

  • Twitter
  • Google Reader
  • Facebook
  • Digg
  • Share/Bookmark