There’s a helpful discussion on managing secure web conferencing with Acrobat Connect Pro available on the connectusers.com site available here:
Topic of the Month, April 09, Secure and Scalable Web Conferencing – Adobe Acrobat Connect Pro User Community
From the site: “With an ever growing list of security standards and compliance initiatives that IT applications must adhere to, deciding exactly how to set up your Connect Pro account can be a confusing. Similarly, as your implementation grows so do the demands on providing a platform that is going to scale with increased usage. This month we’ve decided to focus on helping Connect Pro administrators configure your deployments to best meet these increasing demands and provide tips and tricks for end users on managing meeting security.”
I’m excited to announce the immediate availability of a new service from ConnectSolutions that enables a customer-collaboration solution designed to maximize sales initiatives, improve customer satisfaction, and deliver incremental contribution to the bottom line. connectyou.me provides a real-time channel for customers, partners, and employees to reach the right people within your organization, and is based on the award-winning Adobe Acrobat Connect Pro.
The solution supports a variety of use-cases for online web communication, and provides a significantly differentiated service. Prospects visiting your website or responding to an email campaign can collaborate in real-time with available sales representatives over the web to close business more efficiently. Customers requiring assistance can be connected to your support representatives for real-time incident resolution. Employees requiring assistance can be connected to internal help-desk resources for quick resolution to their questions or issues. connectyou.me provides a real-time communication channel to empower organizations to reach more people while making employees more productive at lower costs.
connectyou.me works with all deployments of Acrobat Connect Pro, including Adobe-Hosted, ConnectSolutions, and on-premise deployments. The service integrates with existing CRM systems such as salesforce.com and Siebel to provide an integrated, multi-channel view of your customers, employees, or partners.
If you are interested in seeing the service in action, please feel free to view a demonstration, or visit connectyou.me for additional information.
We have two upcoming seminars this week based on a solution we’ve developed with Adobe technology (Acrobat Connect Pro, Flex, AIR, AFCS) that you may find interesting. Information on how to register is below:
Adobe in Healthcare: Better Communication for Better Results Webinar
How to increase sales with online training and communication.
Tuesday, April 28, 2009 at 10:00 a.m. PT
Register at http://www2.eventsvc.com/adobe/event/086a7ef4ad8c417b9098153ea0f3cd56?trk=4
Thursday, April 30, 2009 at 1:00 p.m. PT
Register at http://www2.eventsvc.com/adobe/event/3808a088fd9347c4a62d000d9464e801?trk=4
Life Sciences organizations are being forced to rapidly change the way they engage with healthcare professionals in order to stay competitive in today’s economic environment. Healthcare providers no longer have the time or resources to accommodate traditional on-site visits, as they represent time spent away from patients and associated revenue loss. Life Sciences organizations are also under pressure to reduce the cost of detailing products and to increase productivity without compromising their brands and service differentiation. In addition, it is becoming more critical to train sales representatives quickly and cost effectively.
In this webinar, Adobe® and ConnectSolutions will show you how to empower your organization to reach healthcare professionals through rich, engaging online meeting and eDetailing experiences. You will learn how:
• eDetailing can strengthen the pharmaceutical-physician relationship by offering a flexible and engaging way to communicate. It can save physicians time while cutting the cost of service for pharmaceutical companies.
• Pharmaceutical companies can use eRepresentatives to extend the reach of brand experts, allowing physicians more interaction, in real time, on specific product information.
• Sales representatives can receive training using a virtual classroom, which will save money and allow them to spend more time in the field.
• Adobe’s web conferencing solution Adobe Acrobat® Connect™ Pro with ConnectSolutions can help your organization reach healthcare providers at lower costs while increasing sales and service differentiation.
It was a pretty exciting time last week, as we prepared for a very significant event on our service. Secretary of State Hillary Clinton spoke on Friday to an audience in the European Parliament, where she was the most senior American visitor since Ronald Regan. We’re also fairly confident that she is one of the most senior American officials to use ConnectSolutions’ event platform with Acrobat Connect Pro…
This event was broadcast to viewers all over the world in partnership with Co.Nx (on Facebook and on Twitter), who delivered a great and inspiring event! You can see more pictures of Secretary Clinton presenting in Connect Pro here.
ConnectSolutions is excited to announce the industry’s first FISMA-compliant managed services platform designed specifically for Adobe Acrobat Connect Pro. The combination of a purpose-built data center with ConnectSolutions dedication to customer success with Adobe products ensures that government organizations will obtain their maximum return on their investments.
With ConnectSolutions, your Adobe Connect Pro investments are deployed in secure data center facilities to meet or exceed FISMA requirements. For federal agencies this can mean savings of countless budget dollars, specialized resources and staff hours to develop the necessary infrastructure, processes, controls and documentation.
If you are a government agency considering web conferencing and training investments, this environment provides with you a rapid deployment, while also meeting your C&A requirements much faster.
