You are not a Talking Head

Current paradigms for video events on the web traditionally have a small, pixelated talking head in the upper left hand corner of the window.  You have probably attended countless events like this, and in fact, expecting the event experience to look and feel this way has become normal.  You’ve maybe even stopped asking yourself:  “Could this be better?”  Somewhere along the lines, most solution-providers made this constrained UI the defacto standard.

The Traditional Webcast

The Traditional Webcast User Interface, brought to you by On24.

But we are not simply a static head that sits on top of a torso, so why should we be presented that way.  With the advancements in web video that have taken place over the past few years, these antiquated experiences can no longer capture the attention of event viewers who are getting more and more used to HD-quality video complete with high production values.  In a time where sites like ESPN.com, Hulu, and Current.tv are revolutionizing what people think is possible with video on the web, how can enterprises and government organizations keep up to keep their audiences engaged?

With our ConnectSolutions Podium product, we are enabling organizations to provide true TV-like broadcasts over the web.  What’s more is that we do not mandate that you drive all viewers to a monolithic interface, but instead, follow an approach where our customers can provide their content to their user communities on context.  For example, if a viewer is learning about an event on Facebook, why make them click away and switch contexts?  That is one less reason for this person to attend.

The Web 2.0 Event broadcast to Podium, Adobe Connect, and Facebook simultaneously (please excuse the messy desktop!)

The Web 2.0 Event broadcast to Podium, Adobe Connect, and Facebook simultaneously (please excuse the messy desktop!)

The idea is here is to stream once, but broadcast anywhere.  This is an idea that has really started to take hold here, and one that we will continue to build upon in upcoming releases.

Our CEO and co-founder, Michael Fitzpatrick, was interviewed at the Web 2.0 Expo and shared some of his thoughts on this topic as well as the rapid pace at which new collaboration and communication tools changing the way people work.  Watch as Michael discusses this and other topics at Web 2.0:

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ConnectSolutions Using ConnectSolutions

“Drink your own champagne” or “eat your own dogfood” are expressions that many solutions-providers need to take to heart.  How can you expect your customers and partners to believe in your solution if you aren’t willing to use it yourself? 

Video is required for our weekly meeting

Video is required for our weekly meeting

ConnectSolutions has a distributed team, so the very same tools we enable for our customers and partners are the same ones we use each and every day to get our work done.  The team is growing quickly, and with people in various locations, it’s important that we make the visual connection to make for a more engaging and team-bonding experience.  If you’ve ever spoken to someone on the phone over the course of many months or years, and never seen them face-to-face, you know what I mean.  The above photo was taken yesterday during an all-hands meeting we hold once a week.  Each of the remote participants is able to share their video through Adobe Connect.  Sure, we could go out and buy a telepresence system, but with nothing more than a webcam and a laptop, we’re able to deliver a great experience.

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Embracing Social Media in Real-Time Events

Gone are the days of presenting to a live, in-person audience and expecting them to have their heads-up and watching you throughout your entire presentation.  No, it’s not that your content is incredibly boring and you’ve put your audience to sleep (although that might be a possibility, in which case you might talk to these folks).  It’s more likely because they are using social-media backchannels to discuss your presentation in real-time.

We’ve been fortunate to work with several organizations that truly understand the potential of social media, and will be publishing a paper discussing real-impact metrics shortly.  For now, here are a couple of screenshots of organizations using our real-time collaboration platform to reach their audience and embrace social media.  If you want to see a live example, head over to O’Reilly’s Facebook Fan page today to see the Web 2.0 Expo experience.

OReilly Web 2.0 Expo Simulcast using ConnectSolutions Podium and Facebook

US State Department using ConnectSolutions Podium and Facebook

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Exciting Day at ConnectSolutions

ConnectSolutions is excited to announce two important events in this, our 100th post on the company blog.  The announcements include:

Acquisition of Xuggle

ConnectSolutions has completed the acquisition of Xuggle, a San Francisco company with incredible people and technology that will help us drive our vision of video-centric real-time collaboration.  If you are interested in learning more about Xuggle’s people and technology, I encourage you to take a look here for an FAQ and supporting material.  For the thousands of you working closely with Xuggler, the open source library for real-time video transcoding with Java, we are happy to announce continued support of the community to ensure you continue to build great things with the technology.

Real-Time Collaboration Platform

We are also very excited to announce the availability of the ConnectSolutions Real Time Collaboration platform.  This platform has been purpose-built to provide private-cloud deployments of real-time collaboration technology, including support for one-to-one, group, and broadcast collaboration.  You can learn more about this platform at the link above, as well as see a discussion we had this week with Paul Ritter, Vice President of IMS, on the subject of video-centric real-time collaboration, social media, and mobile platform delivery.

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Planes, Trains, and Telepresence

planes

Telepresence.  These systems are beautiful, exciting, and so insanely expensive that even Fortune 100 companies can’t afford to put them where their employees do their work.

I had to take a three hour train ride, each way, to get to our closest telepresence system and participate in the discussion!

I heard that the other day, and simply had to chuckle.  Organizations are being sold on the “in-person” experience of telepresence, and the resulting increase in employee productivity while also reducing travel budgets.  Yet, these systems are so expensive ($500,000.00 or more, per room, plus monthly recurring fees to support the network infrastructure and maintenance of these complex systems), that even the largest corporations can’t afford to put them in each of their regional offices.  The scarcity of these systems in large corporations is rendering them counter-productive, and actually increasing the amount of travel for some employees like the one I referenced above.  The fact that employees in the field, strategic partners, and customers can’t participate in these experiences is just further insult-to-injury.

For the bitter employee above, there is a happy ending to the story given their investments with ConnectSolutions and our desktop-based web collaboration tools. :)

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