We’re experts at cloud communications here at ConnectSolutions, and that includes extending the capabilities of Microsoft Lync with support for other vendors.
When it comes to native Lync solutions for areas like call centers and advanced call routing, one of our partners is Mitel. The Ottawa-based company*, has decades of experience in telephony and produces Lync certified hardware.
Mitel just interviewed our VP of Business Development, Kelli Law, about trends in the unified communication market, how Lync fits in, and what the Mitel-ConnectSolutions partnership can offer customers. Kelli noted that “we are seeing the perfect storm of increased network capacity, overburdened IT resources, and an increasingly mobile workforce drive the demand for cloud-based communication solutions”.
Cloud communications offer an excellent path to consolidating vendors and reducing costs. Unlike other solutions, Kelli notes that Mitel’s offerings work natively with the Lync framework, making integration easy.
* The Mitel name comes from a combination of the founders’ names and a product they originally planned to sell: “MIke and TErry’s Lawnmowers”.