CONNECTSOLUTIONS ENGAGE

ConnectSolutions Engage is a user-to-user collaboration solution designed to maximize sales and support productivity, improve customer satisfaction, and ultimately deliver a boost to the bottom line. Run on the ConnectSolutions real-time collaboration platform, Engage provides a real-time channel for customers, partners, and employees to reach the right people within your organization instantly.

Prospects visiting your website or responding to an email campaign can collaborate in real-time with available sales representatives over the web to close business more efficiently. Customers requiring assistance can be connected to your support representatives for real-time incident resolution. Employees encountering issues can be immediately connected to internal help-desk resources for quick resolution to their questions. Customers in other industries have also found additional uses for Engage as a core part of their workflows. For example, universities can use Engage as a way of facilitating virtual office hours. Likewise, healthcare providers can use Engage as a way to conduct virtual patient appointments.

Engage rethinks the way a service queue application works by putting a human face on user-to-user collaboration inside the firewall and well beyond. With Engage you’ll enjoy a robust, turn-key solution that empowers a higher level of customer service with unique real-time communication and collaboration tools.

Single Interface Approach Maximize productivity by utilizing our revolutionary single interface approach that allows sales, technical support and customer service agents to move beyond technical barriers and burdensome workflows to provide a higher level of service.

Embed in Existing Websites and Portals Engage can be easily integrated into your organization’s existing websites, portals, and intranets to provide a seamless experience for all constituents to instantly initiate a user-to-user collaborative session in context with one click.

Escalate into Web Conference Engage is fully integrated with Adobe® Connect™ Web Conferencing to provide one click transition from chat into a more robust Connect environment. A Connect collaboration session allows for desktop sharing, remote control, and collaborative whiteboards, to provide the right tools to deliver a highly engaging and effective sales or support session.

Virtual Business Cards In addition to supporting a model where users are connected to a pool of representatives, users can also connect directly to individual representatives via personalized virtual business cards. These are accessible via an easy-to-remember, easy-to-share URL to facilitate an instant on collaboration session.

Integrate with CRM Systems Integrate with your existing Customer Relationship Management (CRM) systems such as SalesForce.com or Oracle/Siebel to provide a single view of your prospects, customers, or employees. View and modify contact profile information, activity history, and opportunities from directly within the Engage interface.

Secure Deployment Deploying Engage on our FISMA-compliant infrastructure ensures strict security guidelines are met and that your data and system usage are always secure. ConnectSolutions also works closely with customers to implement the unique security requirements, procedures, and policies of each organization.

Scalability for Today and the Future The Real-Time Collaboration Platform is tuned to support thousands of concurrent collaboration sessions to ensure optimal performance. What’s more is that our service allows you to easily increase capacity at a moment’s notice allowing you to quickly and easily grow your implementation.