QuickConnect For State, Local & Federal Agencies

With today’s distributed workforces, the cost and time involved with in-person meetings and training sessions have become prohibitive.

ConnectSolutions provides QuickConnect, an on-demand platform for organizations and agencies who need to rapidly deploy training and collaboration solutions in a secure, reliable, and scalable environment. QuickConnect delivers a platform allowing your organization to focus on the benefits of using a virtual environment where participants can work together in real time to brainstorm ideas, develop strategies, solve problems, and transfer knowledge. The additional costs, delays, and uncertainties associated with deploying and managing your own infrastructure are removed when deployed on QuickConnect, without having to sacrifice data security or integration opportunities.

For an overview of the offering, please view this presentation (requires Adobe Flash Player):

ConnectSolutions has leveraged its deep roots in web communication solutions to architect and develop an on-demand platform optimized for the needs of the Connect solution and its customers. QuickConnect was designed from the ground-up to provide a comprehensive set of services and infrastructure tailored to web communication solutions including Adobe Acrobat Connect Professional, as well as Jabber XCP. For an overview of the offering, please view this datasheet:

QuickConnect Instant Communication Edition (Acrobat Connect & Jabber XCP)

Complete Managed Solution

Agencies no longer have to procure hardware, software, network gear, bandwidth, backup solutions, and other resources in order to deploy Acrobat Connect’s licensed solution, or Jabber XCP. Additionally, customers can save on the costs associated with identifying and training system administrators on deploying and managing the integrated solution. ConnectSolutions provides these managed services to ensure an always-availableweb communication platform, allowing customers to focus on their core business needs.

Reliability

Always-available service is a fundamental requirement of any important business service, and ConnectSolutions is designed to exceed customer needs with its Managed Platform. Every aspect of the managed platform has redundancy built-in to ensure no single point-of-failure. This redundancy includes multiple network access points, firewalls, application servers, databases, backups, and systems monitoring.

Scalability

The Managed Platform was architected to scale in concert with your organization’s usage requirements. The platform leverages technology optimized for real-time web communication, including innovations supporting automated service resource allocation and optimization based on your company’s real-time and trending usage patterns. The result is a deployment that provides the appropriate amount of infrastructure for your current needs, and adjusts as your success with the solution grows.

Security

ConnectSolutions employs strict measures to ensure the security of your service. The service leverages industry-leading firewall technology, and restricts access to only those ports necessary for the successful operation of the web communication platform. Physical access to the hardware is highly restricted, and includes the use of biometrics and security clearances. Additionally, your Acrobat Connect and Jabber XCP services are run in their own secured instance, along with a dedicated database, ensuring no possibility of your data or services being compromised. All ConnectSolutions employees and contractors must also sign legal agreements mandating no unauthorized access to customer-data without explicit permission from the customer for support purposes.

Transparency

When selecting ConnectSolutions to manage your Adobe Acrobat Connect and Jabber XCP investment, it is important to maintain clear insight into the success of this solution. The ConnectSolutions’ platform provides complete visibility into the platform’s performance, as well as your organization’s specific usage. The service publishes a real-time status website which communicates current platform conditions, service messages, and other communication necessary to provide you with insight into the service. Additionally, specific performance data about your account is available to provide further insight into your use of the underlying platform.