Overview
We spend our time in data centers, so that you don't have to!
ConnectSolutions delivers a global platform enabling reliable, scalable, and secure managed services designed specifically for Adobe Acrobat Connect Professional. This platform combines the value propositions of Software-as-a-Service with enterprise-class deployment and integration flexibility, resulting in a solution that addresses the specific needs of each organization's deployment. For an overview of the offering, please view this presentation (requires Adobe Flash Player):
Highlights of ConnectSolutions' global platform include:
Rapid Deployment: Organizations are instantly deployed on their own dedicated, scalable, and secure infrastructure. This translates into immediate return-on-investment with Acrobat Connect Professional.
Enterprise Configuration & Integration: ConnectSolutions innovative platform opens unlimited opportunities for enterprise-class configuration and integration not typically found in hosted, "multi-tenant" environments. Directory Service integration, single sign-on, portal integration, customer domains, and secure tunnels are just a few of the examples of what is possible when organizations are deployed in dedicated environments.
Focused, Dedicated Support: 24x7x365 access to technical support is just a start when it comes to the investment we make in our customer's success on the platform and Acrobat Connect Professional.
ConnectSolutions has leveraged its deep roots in Acrobat Connect to architect and develop an on-demand platform for web communication optimized for the needs of the Connect solution and its customers. The platform was designed from the ground-up to provide a comprehensive set of services and infrastructure tailored to the Acrobat Connect Professional solution.
Complete Managed Solution
Customers no longer have to procure additional data center space, hardware, software, network gear, bandwidth, backup solutions, and other resources in order to deploy Acrobat Connect’s licensed solution. Additionally, customers can save on the costs associated with identifying and training system administrators on deploying and managing the Acrobat Connect solution. ConnectSolutions provides these managed services to ensure an always-available Acrobat Connect Professional, allowing customers to focus on their core business needs.
Reliability
Always-available service is a fundamental requirement of any important business service, and ConnectSolutions is designed to exceed customer needs with its Managed Platform. Every aspect of the managed platform has redundancy built-in to ensure no single point-of-failure. This redundancy includes multiple network access points, firewalls, application servers, databases, backups, and systems monitoring. This redundancy results in the company’s ability to meet or exceed service uptime levels of 99.99%.
Scalability
The Managed Platform was architected to scale in concert with your organization’s usage requirements. The platform leverages technology specifically optimized for Acrobat Connect Professional, including innovations supporting automated service resource allocation and optimization based on your company’s real-time and trending usage patterns. The result is a deployment that provides the appropriate amount of infrastructure for your current needs, and adjusts as your success with the solution grows.
Security
ConnectSolutions employs strict measures to ensure the security of your service. The service leverages industry-leading firewall technology, and restricts access to only those ports necessary for the successful operation of Acrobat Connect Professional. Furthermore, ConnectSolutions uses external security audits to ensure best-practices are deployed to protect the service and your data. Physical access to the hardware is highly restricted, and includes the use of biometrics and security clearances. Additionally, your Acrobat Connect service is run in its own secured set of resources, along with a dedicated database, ensuring no possibility of your data or services being compromised. Access to these resources is highly restricted, including two-factor authentication. All ConnectSolutions employees and contractors must also sign legal agreements mandating no unauthorized access to customer-data without explicit permission from the customer for support purposes.
Transparency
When selecting ConnectSolutions to manage your Adobe Acrobat Connect investment, it is important to maintain clear insight into the success of this investment. The ConnectSolutions’ platform provides complete visibility into the platform’s performance, as well as your organization’s specific usage. The service includes a real-time service dashboard which communicates current platform conditions, service messages, and other communication necessary to provide you with insight into the service. Additionally, specific performance data about your account is available to provide further insight into your use of the underlying platform.
Focused
ConnectSolutions was founded by former Acrobat Connect product team members to provide a focused, best-in-class service for Acrobat Connect Professional customers. The company’s extensive experience in working with hundreds of customers over the past seven years, combined with a deep focus on delivering a specialized platform for Adobe Acrobat Connect, results in the most reliable and robust deployment option for customers.