Provide the highest level of service via an always-on, easily accessible service queue with ConnectSolutions ConnectYou.Me™

ConnectYou.Me is a user-to-user collaboration solution designed to maximize sales and support productivity, improve customer satisfaction, and ultimately deliver a boost to the bottom line. Built on ConnectSolutions’ QuickConnect managed services platform, ConnectYou.Me provides a real-time channel for customers, partners, and employees to reach the right people within your organization instantly.

Prospects visiting your website or responding to an email campaign can collaborate in real-time with available sales representatives over the web to close business more efficiently. Customers requiring assistance can be connected to your support representatives for real-time incident resolution. Employees encountering issues can be immediately connected to internal help-desk resources for quick resolution to their questions. ConnectYou.Me rethinks the way a service queue application works by putting a human face on user-to-user collaboration inside the firewall and well beyond.

The ConnectYou.Me dashboard provides sales reps or support team members with a single view into all incoming requests.

Connect With Your Customers Instantly

With ConnectYou.Me you’ll enjoy a robust, turn-key solution that empowers a higher level of customer service with unique real-time communication and collaboration tools.

Highlights of ConnectSolutions ConnectYou.Me include:

• Single Interface Approach
• Maximize employee productivity by utilizing our revolutionary single interface approach that allows sales, technical support and customer service agents to move beyond technical barriers and burdensome workflows to provide a higher level of service.
• Embed in Existing Websites
• ConnectYou.Me is easily integrated into your organization’s existing websites, portals, and intranets to provide a seamless experience for all constituents who can instantly initiate a 1:1 collaborative session in context with one click.
• Escalate into Web Conference
• ConnectYou.Me is fully integrated with Acrobat Connect Pro Web Conferencing to provide one click entry into a more robust collaboration session featuring capabilities such as desktop sharing, remote control, and collaborative whiteboards, to provide the right tools to deliver a highly engaging and effective sales or support session.
• Integrate with Backend Systems
• Take advantage of seamless integration with your existing Customer Relationship Management (CRM) systems such as SalesForce.com or Oracle/Siebel to provide a single view of your prospects, customers, or employees. View and modify contact profile information, activity history, and opportunities from directly within the ConnectYou.Me interface.

  

• All customer interactions in ConnectYou.Me are automatically recorded into your organization's CRM system.