Government agencies at all levels are being called upon to find ways to streamline processes and improve agency communication, and keep constituents within government and with citizens beyond educated on rapidly shifting policy and procedures. In a trend typically coined Government 2.0, agencies are increasingly turning to technology to help achieve these initiatives. In this new world, technology-enabled collaboration solutions are enabling agencies to achieve new levels efficiency and service.
Fact: Since standardizing on Adobe Acrobat Connect Pro, the U.S. Department of Defense has been able to grow its Web Collaboration platform to support 5.3 million users, 24 hours a day, 7 days a week around the globe.
Fact: Ten years after the U.S. Patent & Trademark Office implemented a formal telework program, 85% of eligible trademark examining attorneys work from home nearly full time and 52% of all trademark employees work from home at least part of their work week while dramatically improving employee efficiency and reducing errors in processing trademark applications.
What both of these agencies have in common is that they have adopted real-time collaboration as a core part of their IT infrastructure.
Our solutions for Government provide agencies with the easy-to-use tools needed to collaboration-enable agencies for telework/intra-agency collaboration, cross-agency/public sector communication, training and continuing education, and citizen outreach. What’s more is that these solutions are deployed on FISMA-compliant Managed Services platform, QuickConnect, so you can be sure that all of your communications are secure and that these mission critical applications remain available anywhere, anytime. Every facet of ConnectSolutions’ facilities has been designed with security and resilience as fundamentals, so much so that the physical security of these facilities exceeds the Department of Defense standards for a SCIF (Sensitive Compartmented Information Facility).
Also included in agency usage of our solutions is a collection of customer success programs including proactive support, high-touch account management, user adoption programs, free user training, and the piece of mind that comes with choosing a company with over 50 years of combined hands-on experience with real-time collaboration technologies. Whether your collaboration needs are private, open to the public, or a hybrid of both, our solutions combine the robust QuickConnect platform with the power of real-time collaboration to enable more efficient and effective government to achieve these initiatives:
Telework and Inter-Agency Collaboration Solutions
Our telework solutions provide a virtual environment where geographically dispersed agency employees can team up in real time to share information, brainstorm ideas, develop strategies, and solve problems. Whether collaboration needs to happen between two individuals in an instant or it involves agency-wide information broadcast, your real-time collaboration needs are covered. But the benefits of a successful telework program don’t stop there. In addition to making agency employees more productive, a telework enabled network allows agencies to meet Continuity of Operations (COOP) initiatives allowing employees to maintain business as usual during times of crisis and emergency.
Cross-Agency & Public Sector Communication
In addition to enabling employees within your agency to collaborate with one another, there are undoubtedly situations where projects include constituents from other government agencies and business in the public sector. In the past, agencies have often been forced to adopt disparate systems for internal collaboration and communication with those working outside of the agency firewall. Our solutions for cross-agency and public sector communication securely breaks down these barriers by delivering no-download solutions that aim to create a single, unified experience for all agency collaboration and communication regardless of where collaborators are located or what agency or business they work for. The same FISMA and DTCS JITC compliant solutions available to agency employees for internal collaboration work seamlessly across all boundaries ultimately lowering the cost to deploy, train, and maintain an agency collaboration platform while dramatically reducing your total cost of ownership.
Training and Continuing Education
Keep agency employees up to date on the latest policy and procedures and meet compliance requirements by using our solutions to provide just-in-time training and internet-based information broadcast. Our training and continuing education solutions allow you to easily author and deliver compelling self-paced courses, conduct highly interactive virtual classes, and efficiently manage training programs through a unified platform. Our blended approach to training enables you to deliver the type of training that will best meet your needs using commonly used standards such as AICC, ADL, SCORM, and Section 508 for eLearning content and delivery. What’s more is that our training solutions are fully integrated with our collaboration solutions meaning you receive the same benefits that you would by deploying a collaboration solution: security, scalability, a single source solution for internal and external training and collaboration, and a dramatically reduced total cost of ownership.
Citizen Outreach
A key area of focus in the new era of Government 2.0 is engaging in a higher level of transparency through citizen outreach programs. Raising public awareness about strategic initiatives, major projects, community programs, and civic involvement opportunities can help transform government and make it more responsive and effective. Government agencies can engage with the public through proactive programs and communications based on our real-time collaboration solutions, especially in times of emergency when citizens turn to the internet to find out the latest information. Our solutions for government allow you to quickly and easily run virtual town halls, broadcast important information, and ultimately increase public confidence through open dialogue. What’s more is that our collaborative approach to solving these problems enables agencies to facilitate two way conversation enabling a better understanding of the needs and priorities of citizens and the ability to act on these needs with greater effectiveness.
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